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Best Buy Golf Supply ripoff dishonest salespeople Orangevale California
ON DECEMEBR 12TH I ORDERED A SET OF CLUBS FROM BEST BUY GOLF SUPPLY. I WAS TOLD THAT THE CLUBS WOULD BE SHIPPED THE WEEK OF DECEMBER 19TH. ON DECEMBER 19TH I TRIED TO CONTACT THE COMPANY FOR THE STATUS OF THE ORDER. I WAS TOLD THAT THEY HAD BEEN SHIPPED BUT NO TRACKING NUMBER WAS AVAILABLE.
I THEN CALLED BACK ON JANUARY 5TH AND WAS TOLD THAT THEY HAD BEEN SHIPPED ON DECEMBER 30TH. I ASKED FOR A TRACKING NUMBER AND WAS TOLD THAT HE DID NOT HAVE ONE AND HE WOULD CALL ME BACK WITH ONE. I TOLD HIM THAT I WOULD HOLD ON THE PHONE AND HE COULD FIND OUT. THE PERSON I WAS SPEAKING WITH THEN TOLD ME THAT THE ZIP CODE FOR MY CITY WAS WRONG AND THAT WAS WHY THE ORDER HAD NOT ARRIVED. I POSTED A NEGATIVE COMMENT ABOUT THE COMPANY AND THEN ALOMOST IMMEDIATELY I RECEIVED A CALL FROM KEN BRIGGS WHO TOLD ME THAT THE CLUBS HAD BEEN SHIPPED AND THAT I WOULD RECEIVE THEM BY THE END OF THE WEEK. I DID RECEIVE THE CLUBS BUT THEY HAD BEEN SHIPPED ON JANUARY 5TH.
I ALSO SPOKE WITH KEN ON DECEMBER 22ND AND HE TOLD ME THAT HE HAD A HUNDRED ORDERS TO GET OUT AND NO ONE ELSE WAS BOTHERING HIM LIKE I WAS. I CALLED THE COMPANY ABOUT 40 OR 50 TIMES TO TRY AND GET AN ANSWER. IT WAS NOT UNTIL A FRIEND OF MINE SENT AN EMAIL TO THEM WANTING A PHONE NUMBER TO CONTACT THEM WITH A QUESTION DID I GET A REPLY TO AN EMAIL. I CALLED WHEN THEY EMAILED MY FRIEND BACK AND THEY ANSWERED THE PHONE.
I DID RECEIVE MY CLUBS ON JANUARY 8TH.
Dean
Gainesville, Georgia
U.S.A.
1 Updates & Rebuttals
Ken
Orangevale,California,
U.S.A.
We made mistake on the zip code of the package
#2REBUTTAL Owner of company
Wed, February 11, 2004
Dear Dean, We did make a mistake on your package and put an inocorrect zip code. When we received back the product it was shipped right away to the correct location. Remember this all happened during the holidays and it is very busy during that time. We did pay for 3 day to shipping to you at our expense. We did make up for the inconvenience and express shipped your products. We apologized once on the telephone and we apologize again.