Complaint Review: Best Buy Gof Supply

ON DECEMEBR 12TH I ORDERED A SET OF CLUBS FROM BEST BUY GOLF SUPPLY. I WAS TOLD THAT THE CLUBS WOULD BE SHIPPED THE WEEK OF DECEMBER 19TH. ON DECEMBER 19TH I TRIED TO CONTACT THE COMPANY FOR THE STATUS OF THE ORDER. I WAS TOLD THAT THEY HAD BEEN SHIPPED BUT NO TRACKING NUMBER WAS AVAILABLE.

I THEN CALLED BACK ON JANUARY 5TH AND WAS TOLD THAT THEY HAD BEEN SHIPPED ON DECEMBER 30TH. I ASKED FOR A TRACKING NUMBER AND WAS TOLD THAT HE DID NOT HAVE ONE AND HE WOULD CALL ME BACK WITH ONE. I TOLD HIM THAT I WOULD HOLD ON THE PHONE AND HE COULD FIND OUT. THE PERSON I WAS SPEAKING WITH THEN TOLD ME THAT THE ZIP CODE FOR MY CITY WAS WRONG AND THAT WAS WHY THE ORDER HAD NOT ARRIVED. I POSTED A NEGATIVE COMMENT ABOUT THE COMPANY AND THEN ALOMOST IMMEDIATELY I RECEIVED A CALL FROM KEN BRIGGS WHO TOLD ME THAT THE CLUBS HAD BEEN SHIPPED AND THAT I WOULD RECEIVE THEM BY THE END OF THE WEEK. I DID RECEIVE THE CLUBS BUT THEY HAD BEEN SHIPPED ON JANUARY 5TH.

I ALSO SPOKE WITH KEN ON DECEMBER 22ND AND HE TOLD ME THAT HE HAD A HUNDRED ORDERS TO GET OUT AND NO ONE ELSE WAS BOTHERING HIM LIKE I WAS. I CALLED THE COMPANY ABOUT 40 OR 50 TIMES TO TRY AND GET AN ANSWER. IT WAS NOT UNTIL A FRIEND OF MINE SENT AN EMAIL TO THEM WANTING A PHONE NUMBER TO CONTACT THEM WITH A QUESTION DID I GET A REPLY TO AN EMAIL. I CALLED WHEN THEY EMAILED MY FRIEND BACK AND THEY ANSWERED THE PHONE.

I DID RECEIVE MY CLUBS ON JANUARY 8TH.

Dean
Gainesville, Georgia
U.S.A.