Best Buy Golf Supply very rude telephone service, non-responsive e-mail customer service Internet
On 7-08-09 I ordered a fairway wood on line and after several weeks of not receiving a tracking number, I inquired via their web site about my order. After several days they responded advising that I had not indicated 3-5-or 7 wood on my order. This was my fault and no problem, however since they had my e-mail address, I would have thought they would have contacted me when they saw that the order was not complete.
I responded to their email and advised that I wanted a 3 wood. They responded saying that they would get on it right away. I checked my account with them every day or so and saw that on 7-24-09 my club was shipped. According to their shipping chart, it should take two days to Arizona. After waiting until 7-28 and not receiving the club, I called their listed phone number. The guy was very curtious took my name and e-mail address and said that someone would mail the tracking number too me.
The club did not arrive by the 30th and I had not received a tracking number. This morning, 7-31, I again called their listed number. When the person (male) answered I explained the situation and his reply was everything gets done by e-mail. I told him that I had tried that route 2 times to get a tracking number and I hadn't gotten any response. At that point he lost it and started started yelling at me. he said that he was d**n sick and tired of people trying to buy cheap clubs and being so impatient.
I tried to tell him that, that was not the case and that I was was just concerned that the club may have been lost in shipment and needed a tracking number. He continued to rant and rave and would not let me talk. He told me that if I didn't like the way things were, cancel my order. He was the most rude, obnoxious person that I have ever tried to deal with in a business situation. I will never attempt to purchase anything from this company and highly recommend that no one else does.
Anonymous
lukeville, Arizona
U.S.A.
2 Updates & Rebuttals
Anonymous
Lukeville,Arizona,
U.S.A.
No golf club and no response to my e-mails
#3Author of original report
Mon, August 10, 2009
As of Aug. 8 I still have not received my club. I have attempted to contact this joke of a company via their contact e-mail info and they don't even have the courtesy to write back and tell me that something might be back ordered or that they aren't sending the club. As far as your comment goes, it definitely sounds like you work for the company. If you read all of the reports on this so called company, you'll see that mine is not an isolated incident and the person that I talked to on the phone sounds like the person described in other reports as the owner.
Alisa
Salt Lake City,Utah,
U.S.A.
But did you ever receive your clubs?
#3Consumer Comment
Fri, July 31, 2009
Honestly it sounds like you should have kept it by e-mail, the guy was probably not a paid customer service guy, maybe a tech guy for their website or something like that.
Generally, if a business has a customer service policy where 'everything is done by e-mail' the people who answer the phone are really not going to be shining examples of customer service.
It isn't nice that happened to you, but an experience with someone not equipped for the situation probably shouldn't ruin future business for you, especially if you did receive the club, and it was good quality, etc.
(no I don't work for the company, though my comment may sound like I do...)