Best Buy-Green Bay Wisconsin Switched out my 90 year old father's IPad with a stolen IPad from a school district in New York. Green Bay Wisconsin
I brought my 90 year old fathers IPad to Best Buy in Green Bay. It rejected his one and only username and password. There were no Apple Stores in the area, so I was forced to go to Best Buy. They agreed to restore it and it was in BB's possession for less than an hour. When I got it home, I again tried to enter his UN and PW. Nothing. I decided to bring it to a real Apple Store and discovered that they (BB) had given me the wrong IPad! It registered as an IPad belonging to a school district in White Plains NY! I contacted Best Buy and after numerous waits and call backs was told I would be contacted by the manager at 3:00. I finally called at 5 and spoke with Adam McGuire. He said that my dad’s IPad was the only IPad in for repair...on a busy Saturday! They refused to take responsibility; replace my dad's IPad or even negotiate anything. Now I have a useless IPad-Apple said that there is no way to do anything. I will contact the school district and return their IPad, but my 90 year old father no longer has an IPad because Best Buy lost it. They were rude, flip and completely uncaring. We had just gotten it for him a year ago, after my stepmother died unexpectedly. He was intrigued by my 'Googling'. He was actually getting good at emailing and Googling. Best Buy is a horrible and incompetent company. They need to be exposed for who they are and terrible customer service. Can you help me? I live in IL and my dad lives in Shawano.
I did contact the school district and they accused me of being in possession of stolen goods. They said they knew my location and would find me. I was freaked out-I only brought an IPad in for a restore and now I am a criminal? I told the school district "I called you!" Why would I call you, if I was a thief.
This is complete fraud and the victim is my 90 year old father who was beginning to embrace technology. Shame on Best Buy. They should just replace the d**n IPad and move on. My brother and I are 'pitbulls' and Germans. We never say never.
Thank you.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Something is not right here...
#2Consumer Comment
Tue, April 19, 2016
There are a few things that don't quite make sense here.
When you took the iPad in did they record the S/N? Was there anything else they noted? Does the S/N of the iPad you have now match what they recorded? If it matches then they didn't switch it, and somehow your father switched the iPad. Which also could explain why his Username/Password no longer worked.
You basically infer that it is hard to believe that on a "busy" Saturday, that your father's iPad was the only one. But then if that is the case, just how could they have completed everything in less than an hour? Did they take your father's iPad before other people that were waiting?
Why would Best Buy do this? Obviously if they had more iPads they would have given your father's iPad back to someone else wouldn't they report it to Best Buy? If you say Best Buy knew it was "stolen", what purpose would it serve to give this one to your father and keep a good one(which in turn will be reported stolen)? Especially after you brought this to their attention?
On that subject, how come your father doesn't do the same thing the school district did and locate where his iPad is?
But what really doesn't make sense is the school districts response. If you were really called them to find out how to return it, especially if you gave them the same story you gave here, why would they be so "rough" promising to hunt you down?