Best Buy Indianapolis force to buy extension service ripoff plan
When I bought my first big screen TV at Best buy three years ago,the store is at 562 Fry Rd. Greenwood, Indiana, tel: 317-881-0898. They was asking us to buy the extension service, we tols them that we just want to buy the TV, and then almost five workers talking to us, force us to buy the extension service, we said no, then they chase around us, finally we got mad, so back off.
Now we have moved to Noblesville, we have a basement, so want to buy another big screen TV for my son. We went the best buy store at 4620 W 84th St. Indianapolis, IN 46268, tel: 317-334-1721. After I told one guy I want to buy that $2000.00 TV, he showed me the paper and explain the extension service, I said I know it is good, but I just want to buy the TV, he talk to me about 10 minutes, trying to talk me over this, then another worker came to me and talk to me about the extension service, I told him I just want to buy the TV.
When another worker trying book my order on the computer, the third worker came to me, he ask me all kind of questions. He was asking me if I know what is the digital TV, and I said are you trying to sell me the extension service? I said I just want to buy a TV, he talk to me another about 10 minutes, then finall I said, go away, I don't want to talk to any body, I want buy a TV, then he throw the paper on the floor, he said, see, you just throw away your $2000.00 away, if you don't buy the extension service, if something happened to your TV.
I don't believe what he said, if the TV with bad quality like they said, I don't even think to buy it. So finaly I said: forget it, I am not going to buy it, and I will not shopping at Best Buy any moren. I am going to talking news paper person, I am going to tell everybody my two bad experiences.
Sincerely,
Lin Zhang
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7 Updates & Rebuttals
Lee
Saint Peters,Missouri,
U.S.A.
Warranty Woes
#8UPDATE EX-employee responds
Wed, September 24, 2003
As an ex-employee of Best Buy I can attest to the fact that they require you (sales associate) to be vigorous in persuit of the extended warranties. I was constantly reminded that I was not agressive enough and not selling enough of the warranties. Silly me, I thought that the customer was always right, and that if after explaining the advantages of the warranty they refused, once was enough! Just so you know why the sales guys are so hot to move the extended warranties. It's a corporate mandate, and they are serious about it. It's a VERY big money maker for them.
Lee
Saint Peters,Missouri,
U.S.A.
Warranty Woes
#8UPDATE EX-employee responds
Wed, September 24, 2003
As an ex-employee of Best Buy I can attest to the fact that they require you (sales associate) to be vigorous in persuit of the extended warranties. I was constantly reminded that I was not agressive enough and not selling enough of the warranties. Silly me, I thought that the customer was always right, and that if after explaining the advantages of the warranty they refused, once was enough! Just so you know why the sales guys are so hot to move the extended warranties. It's a corporate mandate, and they are serious about it. It's a VERY big money maker for them.
Lee
Saint Peters,Missouri,
U.S.A.
Warranty Woes
#8UPDATE EX-employee responds
Wed, September 24, 2003
As an ex-employee of Best Buy I can attest to the fact that they require you (sales associate) to be vigorous in persuit of the extended warranties. I was constantly reminded that I was not agressive enough and not selling enough of the warranties. Silly me, I thought that the customer was always right, and that if after explaining the advantages of the warranty they refused, once was enough! Just so you know why the sales guys are so hot to move the extended warranties. It's a corporate mandate, and they are serious about it. It's a VERY big money maker for them.
Tom
Lakeland,Florida,
U.S.A.
Product Replacement Plan; NOT an expended warranty
#8UPDATE Employee
Fri, September 12, 2003
First of all, what you purchased on your $30 CD player was a Product Replacement Plan; NOT an expended warranty. PRP only covers for 2 years, and is good for one use only. If the CD player fails within the Mfg warranty period (as yours did), then we would replace it with a new one, or credit you the amount paid for the malfunctioning unit towards a better one. At which time, you would have the opportunity to purchase coverage for another 2 years at $5. (or whatever) If the product had failed within 30 days, you would have been given a new one reguardless of your having purchased the PRP or not.
As far as you not being able to return the new product the next day....? I think that was a miscommunication. Probably what they MEANT to say, was that you had the chance to buy the PRP on the new unit then, but it would not be made available to you if you wanted to buy it tomorrow.
Gail
Wabash,Indiana,
U.S.A.
Don't purchase extended waranties from Best Buy!!
#8Consumer Comment
Sat, July 12, 2003
My husband and I bought a small cd player for $30 at best buy. When checking out, the cashier aked us to purchase the extended warranty. We said "No" but she continued to tell us that for $5, the cd player would be repaired or replaced for 2 years, no matter how many problems we had with it. After several minutes, we decided it was only $5, why not?
Three months later, the CD player broke. We drive an hour to the nearest Best Buy where we had originally made the purchase. We were told to exchange it. Of course, they were out of stock. We chose a different model, paid the price difference and the returns clerk told us that if we took home the cd player home and had problems with it today, we could not return it tomorrow. After arguing for several minutes, the manager came out. He didn't even know the return policy in his own store!! If I would have paid cash, I would have had a thirty day warranty, but since I purchased the extended warranty, I could not return it at all.
I was misled when purchasing the agreement("You can return it as many times as you need to!!" Yeah, Right!!!)
I was lucky that had only bought a small item. I will never shop at a Best Buy again, and i will encourage anyone to never purchase a high-ticket item from Best Buy. If they weren't willing to accomodate me at $30, how will they handle someone who spends $10,000 on a plasma t.v.?
Sue
Carey,North Carolina,
U.S.A.
As A consumer.. I find the sales persons behavior absurd
#8Consumer Comment
Sun, July 06, 2003
I think you missed the consurmers point entirely she did not want the warranty they were offering her she said no. She wanted to purchase the TV only. Why was she constantly asked over and over? Why can't a consumer go in and purchase a TV and only a TV we do still have that right don't we?
If the TV breaks then its on us to pay for the repairs, yes you as the employee have done your job letting us know it could break and have informed us of your plan. But we have the right to say no once, twice is more than enough, its absurd to have to keep saying no, and have employees gang up on a customer.
I don't understand your behavior but it wouldn't make me want to buy a TV from you.
G
Indianapolis,Indiana,
U.S.A.
Mr Lin Zhang - You are Wrong
#8UPDATE Employee
Tue, July 01, 2003
Best Buy does push service contracts. And when it comes to anything electronic, you are better off to pay extra and get the warranty.
I've made a point of getting the service contracts and have had to replace my products twice. In both cases, Best Buy honored the contract and I came away with a new, better product.
This is 2003 - we're all about electronics. But we're not all about perfection. You need to have some extra coverage for when things go bad. It's called "insurance" in other business.
Do yourself a favor, rethink your future purchases.