Best Buy Lack of ethics and service. Refusal to honor advertised policy Glendale California
Lack of ethics and service. Refusal to honor advertised policy.
Glendale CA (Store 183)
2909 Los Feliz Blvd
Los Angeles, CA 90039
Phone: 323-912-9288
Supervisor Josh Taylor refused to honor advertised price matching policy posted on bestbuy.com
http://www.bestbuy.com/site/olspage.jsp?type=page&entryURLType=&entryURLID=&categoryId=cat10001&contentId=1118843518460&id=cat12098
Best buy even claims to match prices of online retailers if they have a local presence
Does Best Buy match prices of Internet retailers?
If you made your purchase in a Best Buy store, and you find an Internet retailer with a local retail store honoring its own online prices, we'll match their price, plus 10% of the difference.
First an employee claimed that the price has to be listed in the weekly ad. After he was shown the policy he asked a manager, Taylor, and said that the manager stated he cannot price match. I asked to see Taylor who stated he did not say that and attempted to circumvent the policy by making various irrelevant and incorrect statements. e.g. he pointed out that the store has to be in the same area. I pointed out that a COMP USA store was a few miles away in Glendale. It would seem strange that Taylor would not know competitor locations. Meanwhile the original employee took the item and left to help someone else.
Taylor was not interested in helping and looked to make more incorrect statements. He stated that a call needs to be made to verify the price. As the original employee left, he asked another employee to call instead of handling it himself. The employee was told by COMP USA to look up the price on the web site as its the same price. Taylor interpretation of this is that he cannot verify the price. Both the delivery and in-store price was clearly marked and they were the same on the COMP USA ad.
Z
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Kristy
Beverly Hills,California,
U.S.A.
was this a store closing sale?
#2UPDATE EX-employee responds
Sun, September 09, 2007
I think we need to be fair here.
according to Comp USA website the closest fully operational store is Bakerfield 100 Miles away from Glendale /Los Angeles.. (this isn't considered a local market) there maybe a local store in Glendale that is in the process of closing down as part of the companywide downsizing.. in these cases it's a cash only, no return liquidation sale. no credit cards etc. which isn't covered by the policy.
best buy policy is that an employee needs to call and verify that the item is in stock and avail for purchase (for example I'll be down in 5mins can you hold the item for me? or the best buy employee might say. I need to buy 5 of them for my office.. ) if the answer is limit 1 per person or they don't have any in stock. or it's an open box demo. the deal is off.
sometimes people try to get a $2000 TV for $400 or they will wait 12 hours in the rain for the "after thanksgiving sale to get a doorbuster item at 80% below cost. then buy the same at best buy. then bring in the reciept asking for a price match . so they get 2 items
for example say another store runs a front page ad that says they have a new laptop for $200 Quad4 Pentium 2GB/200GBHD - limited quantities guaranteed 10 in stock. a best buy employee calls and verifies the price is correct and the item is in stock avail for purchase does Best Buy have to match the price? answer NO -here is the policy quoted
"Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching. after you've purchased if you find it lower we'll match their price, plus 10% of the difference" if you look at the comp USA it will probably say limited quantities.
say you purchased something for $110 at best buy and a compeditor that met all the rules above was selling for $100 within 30days. they would lower the price to $100. and 10% of the differnance of $10 is $1. so $11 refund.
to be honest I don't waste my time with price matching. the best case is the one I mentioned above. not several hundred dollar refund.. Why Didn't you buy the item from Comp USA directly if the price was "too good to be true"
as to the way you were treated.
thier is alot of brain washing going on in Best Buy.. from the morning Company lead Exercises & Cheers (mandatory). Bi-Monthly 7am store meetings /prep talks To company sponsored social events (baseball games between stores etc -which are not required /unpaid but in my store peer pressure existed to attend. and HR doesn't exist to help employees but to prevent the company getting sued)
what does this has to do with you as a customer? When you ask for a price match or attempt to return a big ticket item like a $2000 TV. to employees in the senior /supervisor or manager (or even some full timers) it's almost viewed as a personal attack on them. "I wont make my budget todaymy labor hours will be cut next week. (or my bonus check). how am I going to pay my rent?" so this is probably what was going on with Taylor when he ignored you.