Complaint Review: Best Buy

I have many complaints about Best Buy and its poor customer service, but I will try to restrain myself since it's no news to anybody. My problem with Best Buy was the fact that an employee flat out lied, gave me a false sales pitch to sell me a warranty. I went to Best Buy in Burbank, CA to buy a laptop, and this scrawny little salesman kept trying to push the warranty on me. I really wasn't interested but he kept insisting. In the midst of all his jargon, I managed to find few things that did interest me. The salesman stated that the warranty also covers a free loaner laptop while it was sent for repairs. Since downtime is so critical for my business, I thought the loaner was well worth the warranty.

As luck would have it, my laptop broke down on me 3 months after purchase. Since I had many important data loaded into the computer, I decided to get it repaired rather than replaced. Since I was going to get a loaner anyway, I thought downtime would not be so serious. Much to my surprise, when I got to the Best Buy repair department, the clerk told me that not only does the warranty not cover the loaner machine, but Best Buy does not even have a loaner service! That's when I realized that I was given false information to be coerced into buying their stupid warranty. I am definitely through with Best Buy.

Young
Granada Hills, California