Best Buy Protection plan purchased, Company won't fix 15 day old laptop Canton, Georgia
I purchased a Toshiba Laptop on 2/5/2011. On 2/20/2011 it stopped working correctly. The computer itself turns on but the monitor does not. I take it in with original packaging, receipt and all to the Canton, GA store. The Geek Squad guy looks at it. He plugs it in. He sees it is just the monitor like I said. He comes back and says We won't fix this because you dropped it. You can plug it into an external monitor and still use it. I told him that I have never dropped the laptop ever.
He said this is the point of impact. Its been dropped. He thrusted the computer at me and smiled. That was it. I would swear on a stack of Bibles that this computer has never been dropped. There is NO evidence that it HAS been dropped either. Nothing is cracked, nothing is broken off, no scratches. I am filing with whatever agency I can find. I didn't want a new laptop. I just wanted mine fixed. I paid over 900 dollars and now I can't even use it.
6 Updates & Rebuttals
IntheKnow
New Jersey,USA
Meeting Request
#7Consumer Comment
Sat, February 26, 2011
We'll all just meet in small claims court with the OP. Either it's damaged or its not, it's within the return policy or its not. I'll avoid the barbs and arrows otherwise.
Ronny g
North hollywood,California,
USA
This is steve BTW...
#7Consumer Comment
Fri, February 25, 2011
yes...weak even as a fairy...but he tries...
Ronny g
North hollywood,California,
USA
No one has ever dropped a laptop...
#7Consumer Comment
Fri, February 25, 2011
Yes.. I would have to agree with the MORONS who have replied to this report.....I can not fathom the possiblity that someone has ever dropped a lap top. no chance..this is ALL Best Buys fault. They put butter on all the laptops so some assmunch will drop it...and then when they come into the store will throw it back at the consumer and say...."go talk to Steve...he is the EXPERT on BestBuy policy".
Ronny g
North hollywood,California,
USA
Steve needs this
#7Consumer Comment
Fri, February 25, 2011
WHAMbulance..
IntheKnow
New Jersey,USA
The right kind of pressure
#7Consumer Suggestion
Fri, February 25, 2011
If you returned it within the return policy period, and there is NO sign of physical abuse, you have every right to return it for a refund. Take a picture. You can prove you were there within the return policy period from their cameras if you had to.
File a complaint with your State Attorney General's Office to put pressure on. Call BBY corporate, Office of the Chief Counsel Joseph Joyce - you'll speak to a Sec'y - that's all you need - give the facts and that you've filed a complaint with the AG. You'll get action.
Steve
Bradenton,Florida,
U.S.A.
Forget the Geek Squad IDIOTS!! Just do this..
#7Consumer Suggestion
Wed, February 23, 2011
First of all, the Geek Squad is mainly incompetent. Geek Squad sucks. Idiots. Losers. They couldn't identify a defect in a push broom, much less an electronic item.
Second, the Geek Squad has NO AUTHORITY to tell you anything as far as what will or will not be done at best Buy, or with a refund or exchange. Talk to the General Manager of that store in person.
Here are some suggestions.
First option, if you paid with a credit card simply dispute the charge for the defective product. Get a refund, and go shop somewhere else.
Second option, call Toshiba directly, as that unit is under factory warranty.
Third option, call the corporate offices of Best Buy and file a complaint.
And, most of all, remember to NEVER shop at Best Buy again!!