Complaint Review: Best Buy

I purchased a Satellite Dish system from Best Buy with the promise of a $75 rebate.

I filled out and returned the required documentation for the rebate in a timely fashion.

When the rebate check did not show after 6 weeks, I called the rebate center to check the status and was told the check had been mailed out and to call back if it didn't show up in the next few days.

I called them back in a couple of days when it still hadn't showed up and they told me the check had already been cashed and thus they couldn't send out another one.

I asked them who had signed the check since if someone had stolen my mail I feel I have the right to know who it is.

The customer rep snottily told me they don't have to provide that information and that as far as they are concerned the matter was closed.

I filed a report with the Better Business Bureau that was a waste of time because they did nothing.

Am I being unreasonable to want my rebate or at least a copy of my stolen rebate check so I can find out who stole it?

David
Tracy, California
U.S.A.