Best Buy refuses to honor advertised rebates Richfield Minnesota
On March 31st I purchased a computer for my son from Best Buy. It was advertised as having rebates totalling $350. To date, Best Buy refuses to send me $300 and keeps calling me when I send them info saying that I have not sent them the correct info. I then received a letter from Tony Mason, of their Corporate Executive Resolutions Team, who inferred that I had indeed received this money, and that if I have a problem, I should call three different phone numbers rather than have him help me!
His letter inferred that I am a cheat and a liar, and he tells me to do exactly what I have been doing for the past several months- send the info to the rebate centers. I have done this 3 times with no result except his insulting letter.
They are advertising these rebates and then not giving them to the customers.
SA
Ex-Best Buy Customer, California
U.S.A.