BEST BUY Reneged... on a senior citizen homdel New Jersey
BEST BUY Reneged... I'm a senior citizen I want JUSTICE! On Dec 8th, 2015 I called Best Buy to report my Gift Card had been stolen. During the call it was discovered that the thief was in the process of ordering 2 games of war Xbox bundles. That order was Canceled, the Gift Card Frozen and I was assured that I would receive a New Gift Card Replacement for the full amount of $850.00.
As it turns out while the cancellation was taking place the thief re-ordered the merchandise stealing 781.68 on the gift card, the X-boxes were shipped to him in Brooklyn. Upon discovering this I was told by Best Buy that I would receive a refund only if I made a formal complaint with the police department and only when a detective called Best Buy to inquire the details etc.
Detective Joe Randino of Keyport NJ Police Dept investigated the theft during the early month of March 2016. I spoke to Detective Randino he will turning over his discoveries to the Brooklyn Police Dept with this information
I called back Best Buy who informed me that yes even though the merchandise was Canceled, the Card Frozen and the theft reported THEY (Best Buy) will NOT be refunding the 781.68 since the merchandise was Sent and Delivered even though the Order had been Canceled.
...it is their policy that a Gift Card is considered by them as cash, it was used and can not be refunded. HELP! I have all the details case #'s etc. and Detective Randino is aware of Best Buy reneging on their promise- What can we do? Please help us?
Thank you
Peace
2 Updates & Rebuttals
YES! I want a replacement...
#3Author of original report
Mon, April 04, 2016
My gift card was FROZEN once the order was canceled...somehow being FROZEN did not guarenttee my replacement even though I was told it would. Best Buy can afford to replace my gift card.They are a multi-million dollar business. I'm a senior on a fixed below poverty income. Now I can't afford to buy my computer there. And NO it wasn't a family member who stole the information. And YES there is an investagation by the police dept under way. Best Buy Reneged on their deal. It is NOT my fault THEIR computer did not pick up on the re-order by the thief.-peace
Tyg
Pahrump,Nevada,
USA
Gift cards
#3General Comment
Sun, April 03, 2016
On practically EVERY gift card it states on the back that lost or stolen cards are the same as cash. It also states that they cant refund any lost or stolen cards. Now Best Buy has policies in place but before those policies could be enacted the thief got around it. So YOU are expecting that THEY are not only going to take the loss on the product but they should ALSO give YOU back the money that was used to screw them over. That is unfortunatly the cost of having your gift card stolen. So who was it that had stolen it? If it was a family member then there isnt much that can be done. Best Buy is as much of a victim as YOU are, YOU just wish to compound it all by making them even MORE of a victim. At this point until the thief is caught there isnt much that Best Buy can or will do. Once the thief is captured then YOU can file a suit against the thief for the lost money.