Complaint Review: Best Buy

my husband purchased a new computer system from best buy the beginning of dec. i opened it on christmas and tried to use it but the mouse didnt work. i took it back to store and the guy plugged it in to his modem and it worked i brought it back home and didnt work i called and talked to the same man i spoke with at the store.was told to shut down system and try that and it still dont work i had to go buy another mouse from another store and it works fine.

now i am stuck with a mouse that dont work and doesnt work on my daughters computer either.they gave me a hard time for a $20.00 mouse,the 4 in one lexmark 125 printer,copier,scanner,&fax also purchased the same day the only thing that works is the fax and i want to take it back but i know they wont and now its sitting in its original box in my dining room collecting dust.and ive contacted them about my mouse by e-mail and was told theres nothing to be done

all i know is that was my first and last purchase from any best buy and have sent them a e-mail telling them so.now i also have to contact lexmark they did send me another printer and it dont work either so now i have that dont work in boxes and and very fed up with the whole mess my husband tells me we should have kept mt old computer at least it worked.

Janet
akron, Ohio
U.S.A.