Complaint Review: Best Buy

After purchasing an E-Machine computer, Microtek Scanner and Lexmark Printer and MSN service on the 29th of November, we gathered all the receipts, upc symbols and rebate claim forms and sent them per the instructions given by the sales associate and what what printed on the forms. We sent it all of within two days of purchase.

In the meantime, we returned a couple items that we purchased on the same day(11-29-02), not the items listed above.

On January 22, 2003, we received in the mail a letter telling us that we would not be receiving the rebate on the E Machine because we returned the item. Of course, I called the number given on the letter and after explaining that we still had the computer and it's components was told that because we returned some of the items we purchased that somehow, it looked like all the items were returned.

Now, I am sure that their system is advanced enough to detect the difference between items returned and items not returned.

I have faxed a letter explaining that we still have the computer and components and included all the receipts and rebate forms that were previously submitted. I am sure that this is a ploy to dely the rebate process or even an attempt to avoid honoring the rebate at all.

Rebates are a marketing tool used to attract customers to a particular product that they may not have chosen except for the rebate offered. Not honoring or delaying the rebate is a premeditated scam.

Lin
Deltona, Florida
U.S.A.