Best Buy ripoff Bad Customer Service Lying Cheating Unethical Needs to be out of business Richfield MN Arlington TX Nationwide
I purchased a set of WSP150 speakers a while back, in 2005 at Best Buy. They have been sitting in a closet since then. I decided to open the box today and found that instead of speakers, I have 3 transmitters, 2 boxes of ac plugs and 2 sets of Owners Manuals. What can we do? I called your customer service and was advised to speak with the store manager. I spoke with a manager named Sean Medina at the Arlington Texas location where I purchased this and he said since this was purchased over 30 days ago, he could do nothing. Wow, I thought you all had great customer service until now. There is no way I would have the items I have unless an employee removed the original items from the box and this manager acted like he did not believe me. I have the original box! I trusted Best Buy in the fact that I bought this item from their store and expected that the picture on the box is what's inside of the box. It's not like I purchased it off the street or something, you should have a trusting relationship with a retailer, but that is now gone out the window with Best Buy!
All I wanted to do is an exchange or a gift card. I paid for these and all I have are the components....this really makes me angry and I will refuse to shop at your stores ever. I contacted RCA the manufacturer and they stated that this was done at the store level. I have spoken with 2 store managers, several customer service agents and people at their corporate office and they all state that without a receipt, they won't do anything. Most companies will at least do a store credit or replace the item with a like/similar item, but not Best Buy! I have reported this to the BBB in Texas and MN. and the attorney general office in Texas and I've printed the form and will mail it to the attorney general office in MN.
I will tell everyone I come in contact with about this experience with your company. There are several other electronic stores that I can spend my money with. I would like this to go to Mr. Brad Anderson-CEO and anyone else that can handle this problem. Wow, I am really disappointed in your company. The original packaging is still intact, but the boxes inside were switched out by someone within your company. How would I have these items other than at the date of purchase from your store???
Rosalyn
Mansfield, Texas
U.S.A.
5 Updates & Rebuttals
Rosalyn
Mansfield,Texas,
Never resolved
#6Author of original report
Sun, July 20, 2014
This was never resolved and I haven't bought anything there since.
Rosalyn
Mansfield,Texas,
U.S.A.
This was never Resolved
#6Author of original report
Mon, February 01, 2010
I still do not shop with them to this day.
Milo
Minnesota,USA
A few simple lessons for next time
#6
Thu, August 20, 2009
1. Open your purchase right away. From your report, you purchased speakers "a while back", some quick math tells us that was FOUR years ago. Any sizable purchase should be opened and inspected right away. For consumer electronics, it is even more important to do so- styles change very, very quickly and may not stay on the market for a year, let alone four.
2. Always keep your receipt. Keep in mind you have opened your new purchase this time, tape the receipt to the inside flap of the packaging. Keep the box through the warranty period. If you need to return or exchange during that time, you have the original packaging, which may save you a "restocking fee" common to many retailers.
3. Don't expect much love or sympathy from any retailer when you try to exchange a four year old box of junk, with no proof that you purchased it from said company. The passion with which you are trying to get a refund or credit seems to indicate that you are probably on the up and up, but would anyone honestly expect Best Buy to cheerfully hand you a gift card for store credit? I doubt it. Check your purchase, act right away and bring in your receipt. If you do that next time, you will get the service you deserve.
Ashley
Springfield,Missouri,
U.S.A.
Guess you learned
#6Consumer Comment
Wed, June 03, 2009
You should always check and make sure the product you buy is in the box. If you had LOOKED at it in the first 30 days you would have seen this problem and gotten it exchanged.
Ravenslvr
Grand Prairie,Texas,
U.S.A.
never
#6Consumer Suggestion
Wed, June 03, 2009
never buy a warranty on anything with them because no matter what goes wrong, it wont be covered. even if its that exact thing you got a warranty on, somehow they will get out of doing it for free. my tv broke and they devalued it 75 percent because it was a year old. wasn't that the point of a 4 year warranty. the tv just went out and i wanted to exchange it.WTF.never go to best buy