Complaint Review: Best Buy

November 15,2002
After waiting for 15 minutes for service a salesperson informed me that they were out of stock for the amplifier that they advertise on sale, because $150 was all I had to spend the only other choice was an Sony amplifier open box.

I took my chances and when I got to the register I especifically asked the cashier if there was any problem returning an open box item and she assured that there was no problem at all. November 17, 2002 my husband was opening his gift and the amplifier had a big dent, and came all apart, my husband the next day went to return the item and was denied.

I called Best Buy consumer relations and they told me that they were going to look into the case, and untill now November 22, 2002 I have no answer.

Sonia
Bridgeport, Connecticut