Complaint Review: Best Buy

Short and to the point here. On 9/7/02, I bought a Lexmark printer from BestBuy online because my Cannon broke down. I chose to pick it up in the Rockford,IL store. Best Buy advertised a $20 rebate. I went to the Rockford store when I was notified via e-mail that it was ready for pick-up. I told the girl at the counter I was here for the printer and told her my name. She asks "Do you have your receipt you printed off from the internet?" I explained to her I was "printerless" and could not do that.

I got the printer and was given a receipt and rebate form. I filled out the rebate form and complied with all instructions to get the reabte. On 11/18/02, I got my receipt, and copy of proof of purchase sent back saying they could not give me the rebate and call a Phone # to find out why.

I was told that since I did not print the rebate form and receipt from the internet, I could not get the receipt. When I told them I could not do that and no where did it say that had to be done that way, I was basically told "That's our policy, if not followed no rebate." Calling "Customer Care" did absolutely no good. I immediately cut up my Best Buy card and plan to never shop there again.

Jason
Rockford, Illinois