Best Buy ripoff did not issue full refund on defective laptop Richfield Minnesota
I bought a laptop at Best Buy. I returned it 2 days later. The computer would just shut down programs and windows I was in periodically for no reason. Best Buy claimed it wasn't defective. However, I am an avid computer user and actually used to sell them. The computer was defective. Computers don't just shut down windows with no explanation (right out of the box.)
Best Buy charged me a $255 restocking fee.
I contacted Best Buy's Portage, MI store manager as well as their corporate office. I contacted the BBB and the Attorney General's Office. I am currently working with my credit card company to try to get the charge taken off.
William
Kalamazoo, Michigan
U.S.A.
1 Updates & Rebuttals
Scott
Raleigh,North Carolina,
U.S.A.
If your laptop was truly defective, then the store should have offered to exchange
#2Consumer Comment
Wed, November 26, 2003
I think there is more to this story. I used to work at Best Buy AND Circuit City. If your laptop truly was defective, then why didn't you exchange it? Neither store assesses a restocking fee for a simple exchange.
From my experience, customers who buy a laptop and then have "buyer's remorse" -- aka, are sorry that they paid so much and simply do not want it anymore -- try to get out of paying a restocking fee by claiming that it is "defective," yet they refuse the offer to exchange it (of course, since they simply want 100% of their money back).
If your laptop was truly defective, then the store should have offered to exchange it for a new one and you should have accepted. If you opted for a refund, that is fine too, but you are required to pay a restocking fee, as advertised in huge print all over the store!