Best Buy ripoff fraudulent ripoff business Annapolis Maryland
On July 28, 2002 I purchased two items from Best Buy. Both purchases were undertaken because of the rebates offered.
The first product was a Yamaha CD-RW disk drive. This was advertised for $149.00, after a $20.00 rebate. I purchased the item and paid Best Buy $169.00.
The second item was a package of Memorex CD-R blank discs. This was advertised as $4.99, after $9.00 rebate. I paid $13.99 for the item.
After waiting for nine months without any response I called Best Buy. It took two days of calling on and off to get a person rather than a voice phone. The person was very courteous, but informed me that I would have to contact Yamaha.
After calling and waiting for a person over a period of about five days, I finally got to talk to a person. This individual gave me a song and dance and suggested that I should call Best Buy. After complaining that Best Buy had given me their address, he informed me that there was nothing he could do; the time limit on the rebate had expired.
I have now pledged never again to purchase anything from Best Buy. This isn't the first time I had been ripped off with a rebate scheme. But the deceitful way in which they advertised the product strikes me as being criminal.
Lloyd
Annapolis, Maryland
U.S.A.
1 Updates & Rebuttals
James
Stevensville,Maryland,
U.S.A.
Not Best Buy's fault
#2Consumer Comment
Sat, May 10, 2003
I have worked in customer service for a few years. And have met many people in the industry. One person shocked me, with what one of her old jobs was. She worked for a company, whos sole purpose was to find reasons NOT to process rebates.
I cant by law state what company she was doing this for. But if you are on a Mac you dont use their software. Now not every company dose this. But it is sad to know that even some, and even sadder that the BIG companys do it. I must admit that Best Buy needs some major work on their customer service though.
I have had to return items to the Annap. Store and its no easy task, what I now do is this. Call the store and get a manager on the phone. Explain why I want to make the return. Get his/her approval. Get their full name and what time they will be getting off and taking any breaks. Go to the service desk and ask to speak w/ the manager that I spoke w/ before and just let the service person they know I am coming (this way you avoid the can I get your name question 99% of the time) and they will page them rather quickly.