Best Buy ripoff Horrible customer service and deceptive practices West Hartford Connecticut
Here is the short not too painful version:
I bought a washer and dryer from Best Buy. BIG MISTAKE. They sold me the wrong dryer cord even though I told them twice what electrical service I had and what I needed. I had to return to the store the night before delivery to get the right cord. The wrong cord was $19. They marked up the new cord to $50. I then went to Lowes and got the exact same (correct) cord for $17.
They failed to deliver on time. In fact, I had to call the deilvery center 3 times on the scheduled date of delivery and they never showed up. They rescheduled two more times. Each time, I lost time from work sitting at home waiting for them to never show up. I asked that my deilvery fee of $30 be refunded since they wasted three days of my time and lost work due to their scheduling mistakes (which the manager admitted). They wouldn't do it.
They talked me into a slightly more expensive appliance because it was subject to a good rebate. They filled out the rebate form for me and gave me the receipt to file with it. That model was not in fact subject to a rebate and the energy star customer service folks were not surprised by the representation to the contrary by Best Buy.
I filed a written complaint with the store manager and he never responded. They clearly don't care about customers. I will never buy anything from them again.
Janis
New BRitain, Connecticut
U.S.A.
2 Updates & Rebuttals
Dee
Greensboro,North Carolina,
U.S.A.
Best Buy employees not trained in the products they sell
#3Consumer Comment
Wed, March 26, 2003
Recently my husband decided to purchase a big screen TV. We went to Sears and received excellent service. The sales rep explained the various features of the TV's and told us which would be the best buy for the money. Unfortunately, he did not have the TV my husband wanted in stock. My husband, determined to make his purchase that day, decided to go to Best Buy. We stood around waiting for service for what I seemed like forever (I can recite the promo for "Everybody loves Raymond" and the All Tennis Channel like I was their spokesman). When someone finally came to help, he had no clue what he was talking about. My husband proceeded to ask this salesman the same questions he asked at Sears, and the salesman was unable to answer to questions. He told us the TV were all the same. It was so obvious he was just making stuff up.
Bottom line my husband decided to purchase from Best Buy because they had the TV in stock that Sears did not. My husband and I agreed that the sales rep at Sears deserved the sale over the one at Best Buy. It just seems to me that the employees of Best Buy are not trained in electronics. They are just there to retrieve boxes from the back.
Tom
Vernon,Connecticut,
U.S.A.
Best Buy Sucks
#3Consumer Comment
Tue, January 28, 2003
Remember "Nobody Beats The Wiz" out in Newington? They went under because of the same business practices as Best Buy. (Poor customer service, only interested in the sale. I bet they talked you into a PSP, PURE profit.) They will have to change the way they do business or go under within two years. Hopefully then, their corporate pukes will be pumping my gas.