Best Buy ripoff misleading promotion Minneapolis Minnesota
I made a purchase on BestBuy.com. They advertised a promotion for "free shipping on any ink and paper individually priced 29.99 and up and all HP ink." I purchased two Epson - Durabrite Ink and Photo Paper Value Pack (T060520-VP) priced at 38.99 each. There was another promotion advertised "Select 2 Epson DURABrite Ink and Photo Paper Value Packs below and save $15 instantly. Click the Add Items to Cart button at the bottom of the page" I did just that and was charged full price for the first item and received 25% off the second item. (another promotion). I went through with the order thinking that the adjustment would occured when they sent the confirmation to me. It was not.
I contacted Best Buy and was told that I had to purchase ink and paper products totaling more than 29.99 combined. The prices for the ink and/or paper need not be 29.99 and up. If I had done so I would have received free shipping. That was not how I interpretted their promotion. When I questioned the 2nd promotion, I was told that I had to buy Ink and Paper together and I bought a value pack and that wasn't included in this promotion. Both promotions were listed right next to the product I purchased. I will not receive credit for the shipping. The latter promotion is being handed over to their credit department for a determination and I will receive an answer in two days. I could not cancel the order as it was being processed. I just want other consumers to beware and not make the same mistake I did. Thank you.
Donna
Mastic, New York
U.S.A.
3 Updates & Rebuttals
Donna
Mastic,New York,
U.S.A.
Best Buy, Misleading Ads, Creidt Issued
#4Author of original report
Wed, September 20, 2006
This is to update my previous entry. The situation has been rectified and all monies have been credited to me. I was issued a credit for being charged shipping on a "free shipping" promotion.
Donna
Mastic,New York,
U.S.A.
Best Buy, Misleading Ads, Credit Issued
#4Author of original report
Thu, July 27, 2006
Update: I received credit for the 2nd promotion offered. The one where you will received $15.00 off the purchase of two, which is something. However, I doubt I will receive a credit for the shipping. In the process of making calls and sending emails, I received three different explanations as to how the free shipping promotion worked. Mine would make a fourth scenario. So, I would tell the buyer beware when it comes to purchasing from BestBuy.com.
Kristy
Beverly Hills,California,
U.S.A.
what to do in this situation
#4UPDATE Employee
Tue, July 25, 2006
Unfortunately your not going to win this.. the classic response from best buy on issues like this is to "not respond"
To be honest I'm not sure of the laws about "bait and switch" in the past if a store screwed up in a print ad the store had to honor it. Now-a-days it seems like they can post 3-4 correction notices of a "misprint" a week in the store window and be off the hook.
Your best bet is to simply refuse delivery of the package. If the package is left at your front door etc. do NOT open it. Give it back to the shipping company then contact your credit card company file a chargeback for the full amount for non-delivery.