Complaint Review: best buy

Will not replace computer .....

I bought a hewlett-packard on 3/10/01 and my hard drive when out on 4/1/02 i have a 3 year services with them,so they replace it,my problem is that since then i have had all kind problems with the computer ,i have returned my pc four time and they(best buy) say that there is nothing wrong,since last time i took it i had 2 individuals and i payed them to check my computer and both sayed the same thing,i also talked with help desk on line for hp and they say to return the computer,i have return 4 printer to office depot because i thought it was the printers,

i try to talk to mangers at best buy they(customer service) aways leave me on hold i mean as much as 35 mins. and then then keep sending me around to differnt departments and as you guessed i have not got no were, names of persons that i have talked to if they are real persons,were jaboc, kevin, bill, paul, scott, jansen, nick.

I have a hp pavillion mx,i paided 1,710. and put on my chase card,and payed (best buy) off. plase help me for the past 4 months i hve try my self to fix it and here i am in the same place with 17 hundred dollar computer and does not work only can read and send e-mail.

Please help!!!!!!!

noelia
huntsville, Texas