Complaint Review: Best Buy

We olaced an order for a computer on Dec. 22.  They promised delivery on Dec. 26.  We sat here all day waiting.  It never came. The big shock is calling their support line.  It’s a call center in Vietnam or somewhere.  They would not promise delivery and they would not cancel the order.  

We spent two whole days arguing with them on the phone.  Still no co comouter on Jan 3.  No promise of any delivery, BUT WE WILL STILL BE CHARGED FOR IT.  NO REFUNDS, NO CANCELLATIONS.  they are breaking State and Federallaws and they literally don’t care.

 Now we will have to file a small claims action to get a judgment against them, and force them to cancel our order and refund our money.  And we are not the only persons.  They are selling lots of merchandise and not delivering.  It’s almost like they’re going out of business.