Best Buy t.v. advertisement said ask, go in tell'em your situaitoin and what you all need they'll hook you up! they hooked me up alright! South County Missouri missouri
sold me a crappy loud n slow computer; mouse n keyboard dont work, monitor's fan never shut off, and i also got hooked up w/a cheap printer that only uses high $ nonrefillable ink cartridges.(guess i shouldn't have told them i was a 1st time owner/user/buyer.)
then they tell me b/c there out of stock; that I'll have to wait 7 days to pick it up, they didn't tell me however that i only had 14 days to return it, from the day i bought it not from the day i picked it up!
then the geek squad did something to it so I'd take it back in to them. i tried to call get help over the (phone) ha-ha on my part i spent a couple hundred hours trying to get through no answer.
when i did get through; they played stupid w/ me an wanted me to bring it to them again for the 2nd time, (i was 7 months pregnant mind you). the man in front of me was also upset w his computer; he told me, they were fixing his and have had it for over 7 months now.
so i took mine and left. the geek squad said for an extra $200 they'd come to me. so again i tried to call, no answer, now it's been 15days I'm stuck w/ this computer. geek squad never called me back an never answered there phone.
until i threatened them w/ the news people. they called back 1 time, said they'd put me on there schedule. i haven't heard from them since that phone call.
did i add that the day i purchused my computer i also got a credit card through best buy, i cant even afford the interest on.this is why i had no computer in the first place, b/c of sales people like there's.
Andrea
dupo, Illinois
U.S.A.
7 Updates & Rebuttals
Breakingthermal
Anywhere,Illinois,
U.S.A.
Report doesn't add up
#8UPDATE Employee
Thu, December 20, 2007
I can see from the first few lines that this is a bogus report. No monitor has or ever will contain a fan.
Breakingthermal
Anywhere,Illinois,
U.S.A.
Report doesn't add up
#8UPDATE Employee
Thu, December 20, 2007
I can see from the first few lines that this is a bogus report. No monitor has or ever will contain a fan.
Breakingthermal
Anywhere,Illinois,
U.S.A.
Report doesn't add up
#8UPDATE Employee
Thu, December 20, 2007
I can see from the first few lines that this is a bogus report. No monitor has or ever will contain a fan.
Ericalayne
Columbia,Missouri,
U.S.A.
Don't take it!
#8UPDATE Employee
Mon, December 17, 2007
Basically, if you are firm with them, they will bend. Geek Squad isn't your only option. In my opinion, you probably shouldn't threaten them with anything because they will not respond. All in all depending on when you purchased this, if you had to wait for the item to come in, the person at customer service will most likely be willing to bend the 14 day rule on that. If not, a manager most definitely will. Also, if they were waiting on Geek Squad to do something with your machine they will also bend that return policy. Nothing at best buy is strict.
As for the credit card interest, if your purchase was over $299 you should be getting 6 months no interest at the very least, and as long as you pay it off in that 6 months, you won't be charged the interest from the past 6 months. I would call 1-800-365-0499 and after you enter your account information push #0 to talk to someone about your account. Perhaps they are charging you incorrectly.
Ericalayne
Columbia,Missouri,
U.S.A.
Don't take it!
#8UPDATE Employee
Mon, December 17, 2007
Basically, if you are firm with them, they will bend. Geek Squad isn't your only option. In my opinion, you probably shouldn't threaten them with anything because they will not respond. All in all depending on when you purchased this, if you had to wait for the item to come in, the person at customer service will most likely be willing to bend the 14 day rule on that. If not, a manager most definitely will. Also, if they were waiting on Geek Squad to do something with your machine they will also bend that return policy. Nothing at best buy is strict.
As for the credit card interest, if your purchase was over $299 you should be getting 6 months no interest at the very least, and as long as you pay it off in that 6 months, you won't be charged the interest from the past 6 months. I would call 1-800-365-0499 and after you enter your account information push #0 to talk to someone about your account. Perhaps they are charging you incorrectly.
Ericalayne
Columbia,Missouri,
U.S.A.
Don't take it!
#8UPDATE Employee
Mon, December 17, 2007
Basically, if you are firm with them, they will bend. Geek Squad isn't your only option. In my opinion, you probably shouldn't threaten them with anything because they will not respond. All in all depending on when you purchased this, if you had to wait for the item to come in, the person at customer service will most likely be willing to bend the 14 day rule on that. If not, a manager most definitely will. Also, if they were waiting on Geek Squad to do something with your machine they will also bend that return policy. Nothing at best buy is strict.
As for the credit card interest, if your purchase was over $299 you should be getting 6 months no interest at the very least, and as long as you pay it off in that 6 months, you won't be charged the interest from the past 6 months. I would call 1-800-365-0499 and after you enter your account information push #0 to talk to someone about your account. Perhaps they are charging you incorrectly.
Ericalayne
Columbia,Missouri,
U.S.A.
Don't take it!
#8UPDATE Employee
Mon, December 17, 2007
Basically, if you are firm with them, they will bend. Geek Squad isn't your only option. In my opinion, you probably shouldn't threaten them with anything because they will not respond. All in all depending on when you purchased this, if you had to wait for the item to come in, the person at customer service will most likely be willing to bend the 14 day rule on that. If not, a manager most definitely will. Also, if they were waiting on Geek Squad to do something with your machine they will also bend that return policy. Nothing at best buy is strict.
As for the credit card interest, if your purchase was over $299 you should be getting 6 months no interest at the very least, and as long as you pay it off in that 6 months, you won't be charged the interest from the past 6 months. I would call 1-800-365-0499 and after you enter your account information push #0 to talk to someone about your account. Perhaps they are charging you incorrectly.