Complaint Review: Best Buy

I spent almost $4,000 on a SONY laptop computer, wireless routers, wireless camera, software, peripherals, service agreement etc.

My Service record has 40 calls between July and October 2006. There were 2 service returns to SONY and the computer still drops connections, freezes and only displays partial screens.

Ryan? at Best Buy - Utica tells me:

that we aren't making any money on you.;

That 1 out of 5 computers is defective out of the box

That it is not part of their service agreement if you need to spend additional money at Kinko's if I have a defective computer,

maybe this should end up in court.

Mike at 1800BESTBUY tells me:

maybe you should cancel your service agreement if you don't agree with our service.


Ryan at the Utica store won't give his last name and states, he doesn't have a supervisor, and advises to call 1800BESTBUY, where you sit for 15 minutes waiting to talk to someone as their representatives are busy assisting other [irate] customers, where Mike won't tell his last name, and says he is the ultimate authority anyone can talk to.

He lied and said your service record doesn't state to give you a new computer then he states, I can't view the Geeks notes.

He then states to write a letter to Mary, but they don't give out last names, in Customer Service.

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Why Won't Best Buy's employees identify themselves?

Reputable companies have Legitimate employees who identify themselves
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The bottom line, Best Buy knows they sell defective products and are only interested in getting customer's money, not consumer satisfaction.

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BEWARE: Document every service call and every conversation. Their employees all sound like robots all saying the same thing. I am sorry you are having a problem, but that is not our policy.

See Consumer Reports December 2006, pg 32 Best Buy is rated last, 9 out of 9 for online purchases, and 27 out 29 for instore purchase regarding quality, service and price. Best Buy is better than Wal-Mart.

Karen
Clinton Twp, Michigan
U.S.A.