Complaint Review: Best Buy - Whirlpool

We purchased a Whirlpool washer and dryer from Best Buy, which did not work properly on delivery. Best Buy would not exchange or repair properly, in fact, they told us at first it was our existing vent which was the problem. We spent money having a new vent installed on their advice.

The results of our year end delima, we have a $1,000.00 plus washer and dryer in our garage. The washer leaks transmission oil and the dryer burns up all my clothes.

Although contacting Whirlpool and Best Buy many, many times they just kept saying they will keep coming out to fix them again. With out regard that we had spent over $800.00 on their advice, for a new vent system, to remedy a problem that we did not have.

We called Best Buy many times, requesting to exchange or a refund, the manager, Antonio Torres, was extremely rude and just told us to call repair. We had to keep calling him to talk, he did not want anything to do with us.

We paid for new machines, not defective merchandise !!

Sue
El Paso, Texas
U.S.A.