Complaint Review: BEST DISCOUNT NETWORK

TO WHOM IT MAY CONCERN,

ON JULY 5TH I RECEIVED AN EMAIL FROM DISCOUNT TRAVEL SERVICE CONCERNING A FLIGHT I WAS TRYING TO FIND AIRFARE OVERSEAS.THEY STATED IN IT THAT IT WOULD BE $897.00.SO I CALLED THEM AND AFTER TALKING WITH THEM IT TURNED OUT TO BE 1146.00 AND SINCE THAT WAS THE AVERAGE PRICE I WENT AHEAD AND BOOKED. I GAVE MY DEBIT CARD INFO AND THEY TOOK THE MONEY OUT OF MY ACCT AND I GOT AN EMAIL SHOWING MY FLIGHTS WERE SET AND COMFIRMED.

ON JULY 17TH I WAS CHECKING A TIME ON MY FLIGHTS AND WHEN I WENT TO THE ITINERARY PAGE IT SHOWED MY RESERVATIONS CANCELLED. SO I CHECKED WITH MY BANK AND IT SHOWED THEY GOT THEIR MONEY SO I CALLED THEM AND GOT THEIR VOICEMAIL. AFTER MANY MESSAGES THEY CALLED ME THE NEXT DAY AND TOLD ME IT WAS AN ERROR AND EVERYTHING WAS TAKEN CARE OF.

I GOT MY BANK STATEMENT A FEW DAYS LATER AND WAS CHECKING IT AND FOUND THEIR CHARGE, BUT ALSO ONE TO NORTHWEST AIRLINES FOR 1436.00 SO I CONTACTED THEM AND FOUND OUT BEST DISCOUNT NETWORK HAD CALLED THEM AS IF THEY WERE ME AND BOOKED THE TICKETS AND GAVE THEM MY DEBIT CARD NUMBER AND SECURITY CODE AND ALL MY PERSONAL INFO THAT I GAVE THEM THAT IS SUPPOSED TO STAY WITH THEM, NOT BE GIVEN OUT.

SO THEN I CALLED THEM AND ASKED WHAT THE DEAL WAS AND ALL THEY SAID WAS THEY WOULD REFUND THE AMOUNT I PAID THEM.AND WHEN I ASKED THEM WHY THEY DID IT AND THAT I WOULD NOT HAVE PAID THEM THAT MUCH SINCE EVERYONE ELSE WAS BETWEEN 950 TO 1150 FOR THE SAME FLIGHTS I WOULD HAVE GONE ELSEWHERE. I HAVE ALL DOCUMENTS TO SHOW WHERE THEY WERE PAID AND HOW IT TOOK THEM TILL I HAD CALLED MANY TIMES TO REFUND THE MONEY. I CONTACTED THE BBB OF CARSON CITY AND THE LIARS SAY THEY TOLD ME ABOUT THE PRICE INCREASE WHICH IS A CROCK OF *HIT.

I WONDER HOW MANY PEOPLE THEY HAVE SCREWED AND MAY NOT EVEN KNOW IT AND THAT IT WHY I AM POSTING THEM ON WWW.RIPOFFREPORT.COM FOR THEIR SORRY BUSINESS ETHICS. I FEEL THEY OWE ME THE DIFFERENCE IN THE TICKETS SINCE I WAS UNAWARE OF ANY INCREASE.

Richard
CLAYTON, North Carolina
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.