Complaint Review: Best Movers of America

Was told charges would be on weight. After loading my possessions, was told would be charged extra $700 based on volume of the load on the truck. This was WELL over the legal amount for overages of 10% (original quote was $2955 ... see protectyourmove.gov/consumer/awareness/rights/RightsD.htm for the legal moving rights info). Also, they are legally required to revised the estimate PRIOR to loaded if they are going to revise, but they revised AFTER loading, effectively having my possessions as hostage. They showed up very late, which meant that the customer service folks in the main office had gone home by the time these extra charges were demanded. The company refused to provide a weigh bill and refused to acknowledge original billing method that I was repeatedly assured would be the method. In follow-up conversations with customer service, when they FINALLY returned my calls two weeks later, they were rude, argumentative and blatently dishonest (claiming simultaneously that I was given revised estimate prior to loading while also claiming that the volume was guaged by lines inside the truck after loading). They would literally scream over me when I wanted to rebut what they were saying. The rep cursed at me even. They were clearly trying to intimidate me into dropping it, to the point of threatening to sue me when I said I would be posting negative reviews of them online.