Complaint Review: Best Movers of America

Our process started out perfectly BMOA surpassed all of our expectations until the day prior to the arrival of our belongings. We received the phone call from the driver asking about our parking situation I explained there was no parking allowed directly outside on the side of the street our apt was on, but that loading/unloading was allowed per the leasing office. The driver advised he was not going to do this we would need to pay for a shuttle which would be $400, which was $150 higher than our initial shuttle quote.

I once again called our leasing office they confirmed loading/unloading WAS allowed here. The driver again said no b/c he didn’t feel comfortable with it. I then informed him there was ample public parking on the opposite side of the street which is always clear during daytime hours he said he wouldn’t park his truck there since it was large. I again informed him that this too was allowed (confirmed again with the leasing office)-There are very often construction moving trucks of all sizes there. He refused again, saying we needed to pay $400 or he wouldn’t deliver our things. I reluctantly hung up the phone attempted to contact BMOA via phone email 3 times but was never able to connect with anyone.

The next morning before the movers arrived, I called my contact at BMOA again a man answered. I calmly explained to him the situation. I also told him that if we were being forced to use a shuttle service, I’d at least hope we could go with the $250 quote over the new $400 one. Immediately he got very defensive. He would not stop interrupting me then he told me “I should be lucky he doesn’t charge $1/cubic foot b/c that’s what he should do, so I should be being charged $680” – at no point in ANY of my conversations had a $1/cf charge for a shuttle EVER been mentioned.

When I expressed my frustrations he continued to interrupt me eventually started raising his voice. I placed him on speaker when my husband heard his tone, he took the phone and asked for the man’s name, but the man refused to provide it. When he asked to speak to his manager, he claimed he was the manager. When he asked to speak to the person in charge, he said he was in charge. He then proceeded to hang up on my husband. When the movers arrived shortly after in their U-Haul shuttle, I met them outside & showed them the driveway adjacent to our building, which their smaller truck could fit in. The driver then decided he was no longer “uncomfortable” parking it on the side of the street where I had advised him loading/unloading was approved for trucks of all sizes. To make matters just a bit worse, a handful of belongings were broken to the point where they’re not usable.