Complaint Review: Best Movers of America

First, I'm not an internet complainer. I understand there are people that complain about everything and you cannot make everyone happy.

That said anyone who uses Best Movers of America is going to be abused, offended, threatened and put in a position where they will regret forever choosing the cheapest resource in the marketplace. It will turn out to be the most expensive option in the end with ramifications that render you helpless since they are holding your furniture hostage. I'm compelled to say not only should Best Movers be avoided when choosing a moving company they should NOT be able to do business and investigated by the Attorney General and any agency that sanctions this service. They give honest legitimate business in this industry a bad name.

HERE IS A QUICK OVERVIEW
What is presented on the telephone by a sweet professional account agent is just a way to get you to commit to BEST MOVERS none of it holds up in the end.

Employees arrive argue with each other than one begins to tell you in private that these people are crooks.

An up-selling process begins that is uncomfortable, to say the least.

Merchandise is packed removed and weighed and the disaster begins.

The weight is over and additional charges are assessed even though you were told it was priced by the piece and the space those pieces will occupy.

The phone call is by someone who threatens to remove your furniture from the vehicle if the balance is not paid or worse not deliver it at all.

The threats and abuse are joined by text and voicemails.

Once you realize you have no option but to give in the furniture is delivered.

Then you find out the furniture was loaded in one truck in Florida removed then reloaded in at least one other truck for delivery in VA.
When your boxes arrive it's an absolute nightmare, the boxes since they were loaded, unloaded, reloaded then unloaded again look like they were in a train wreck.

Of course, during the load unload and reload stuff is broken, misplaced and lost.

We had at least $500 in merchandise broken and roughly $1000 in valuables missing including a babies hamper and playpen. This move was for my Daughter and son in law who just had a baby and were moving for the first time in their lives because of a job change.

When I reached out to the agent I originally spoke to they passed me over to the belligerent threatening individual I originally spoke to I sent him an email explaining all the factual details which we have documented along with pictures however almost 2 weeks have gone by without a single email or phone call.

This is a company at best should be unable to conduct business at worse avoided
Shameful and unfortunate.