Complaint Review: Best Movers of America

Regarding what was damaged; The very first question that I asked Laura (Best Movers of America moving consultant)　before moving on to the next moving company was;　" Do you have crating service for a motorcycle?" and she responded "yes, for an additional fee of $350 it would be taken care of."　

When my items were picked up in TN I asked if they were going to cate it now sine they would be moving it to their warehouse in Atlanta and then reloaded onto a larger truck, and I was told again they would crate it at the warehouse in Atlanta. They wrapped it with a number of moving blankets and strapped it down and insured me it would be well taken care of.　

When my items arrived in CA it was very clear that what I was told, and paid for clearly didn't happen. 　For starters the motorcycle was loaded with everything pushed up against it including items piled on top (eg. the small washer machine was pushed up against the fuel tank of the motorcycle (metal to metal) with the handlebars of the bike leaning on top of the washer.　

Not even a single furniture pad was used on the motorcycle in attempt to provide protection. In other words there was no attempt made to protect any of the items damaged during transport which resulted in significant damage to the motorcycle and items around it. The driver was apologetic and commented he has never seen something so poorly loaded.

I attempted to reach out Laura on a number of occasions (see email attachments), and again, no response. I was connected to Fernando who sent me a text where I could send pictures. Pictures were sent (6/8/2019). After two weeks I called again ads was directed to David who threatened that if I "keep calling" he would not help process a claim.

He then proceeded to tell me that the motorcycle was just scratched, and still drivable therefore not a big deal (I filed a complaint with customer service due to lack of professionalism and rude behavior from David, and no response from Laura after numerous attempts). About 2-3 days after my conversation with David I was able to re connect with Fernando who referred me to a third party claims office where I spoke with Michelle (6/18/2019) 770-858-5202, and was told to call back latter, to give her time to review the claim.

I followed up the next day and was given a website to submit a claim and now I am now waiting for a response from the claim office for a resolution.

In short, I paid to have a service provided which involved crating my motorcycle to protect it from damage, and packing/and loading items and at the very least make some attempt to protect them from damage during transport of which none was done. Due to negligence, and failure to fulfill what was agreed, and paid for, resulted in damage to the motorcycle and items around it.　

There was attempt to pad or protect items above when loaded. Not a single furniture pad was use as I watched the driver unload them off the truck!