Complaint Review: Best Movers of America

I was extremely disappointed with the service provided by Best Movers of America. The company completely lied to me several times (in email and via phone) as to the nature of their business.  Rather than being the proper carrier that they said they were, they brokered out my shipment to two different companies, President and h*o Transportation respectively.  I specifically asked numerous times if the truck that would be coming would be a Best Movers of America truck.  The pick up truck was an unmarked Budget truck. I would have chosen a more reputable mover who would have traveled with my shipment in its on vehicle the entire way so as to keep track of my possessions better had I known Best Movers was a broker.  

I was not kept in the loop as far as a fair pick up time window, thereby wasting hours sitting in an empty house.  The truck arrived at 10:15 pm. The driver finished pick up and drove off at 11:15 pm. The pick up window was supposed to be 9:00-11:00 am that day.  That's not a delay; that's just unprofessional and rude to keep someone waiting an entire day, particularly when they're in the middle of moving and have to get so many things done. Though I asked to be kept apprised on the time frame, I was not given the driver's contact information to keep in touch with him.


The pick up driver refused to wrap my filing cabinets, so they were delivered scratched up.

I had confirmed on several occasions that I would be able to choose to pay my shipment by weight not cubic feet (which was also one of the determining factors in my choosing them over 15 other companies)and was horrified to find out that the pick up driver would not allow me to accompany him to a weigh station to see the actual weight of the shipment. He absolutely refused, stating that he was not going to unpack and repack the truck.  Every reputable moving company goes to a weigh station to properly weigh a shipment before and after loading so that there is an accurate read. He would only charge by cubic feet, though it clearly stated otherwise on the quote. Fortunately, my shipment fell under the minimum cubic feet.

The shipment was then transferred from the unmarked Budget Rental truck to another company's truck in NY.  If I had wanted a random person with a Budget truck to move me, I would have found one on Craigslist.  Unacceptable and a blatant lie.

I was also told that the delivery driver would only accept cash or money order upon delivery.  I pointed out that I even had Best Movers put that I could pay by "cashiers check" upon pick up on the quote, but the driver said my shipment would be delivered if I didn't have a money order or cash.  When I tried to contact Best Movers of America, they didn't return my call with regard to payment or delivery.

I have never been so disappointed in a service.  Moving is stressful enough that it's horrible for a company to lure a customer in under false pretenses and then make them stress the entire time about whether or not their goods will be picked up or delivered safely.