Complaint Review: Best Price Caskets

We purchased a casket from Best Price Caskets and it arrived at the funeral home damaged and defective. We immediately took photos, contacted the company, sent email correspondence with pictures of the damage.They first blamed the funeral director (Westfield Funeral Chapel, Colby Fulfer) of causing the damage, then they told us we should just fix the damage ourselves. It was supposed to be a sealing casket but, due to the defect, will not seal. In addition, the two lids that close the casket are out of alignment and there are are scratches to the exterior. The funeral home director told us it looked as if they took a non-sealing casket and tried to stick a seal on but did a very poor job. Best Price has refused to arrange to have the defective casket picked up, and so it sits in the funeral home. They have also failed to refund our money. Of course, we were left with no other alternative than to purchase a second casket from another company to replace the Best Price defective one. The business owner, Terry has been verbally abusive to not only my family but to the funeral director's as well. He told the funeral director's mother, Janine, over the phone after she told him she couldn't stay on the phone with him because she had a chemo treatment scheduled, that he "hoped the chemo killed her before the cancer does". Now they are not taking or returning my phone calls- a tactic they've apparently found to be successful when dealing with complaints.