Complaint Review: Best Rate Merchant Service

We were approached by Eli Rubin at BR Merchant Services offering High Risk Offshore processing with  a provider called Bicpay.com

Mr Rubin, signed up for Docusign and drafted a contract for us and this fake (as we know now) Offshore company to avoid any litigation.

We were approved for a merchant account and given all the tools to process cards. We were told there was a 2 week arrears period for payment. We processed for 3 weeks and when it came time to pay, there "were problems paying in USD".

They made us wait another 2 weeks then notified us that they cannot pay us in USD, even though our contract in Docusign stated as much but that we would get Bitcoins. We waited another 2 weeks while they "worked" on the Bitcoin system.

We processed over 10,000 USD with them and we recieved 0.00 back. After emails and more emails , we then received a document stating that the merchant account was terminated due to Risk and we would get our money back maybe in 180 days.

We will not see a dime. This was a complete scam.

I have since talked with 3 other merchants who used BR/Bicpay for offshore processing and all of them were Robbed 100%.

We are talking in the hundreds of thousands of dollars.

The real defining moment is that even after telling us the account was "terminated" the account tools still work and I ran my own credit card against it and it was accepted and billed.

If a merchant account is closed due to risk, no cards will be able to be accepted.

Please avoid Eli and Best Rate at all costs.