Best Vacations Ever Preferred Guests Resorts, LLCPGRSummer Bay ResortsCalypso Cay ResortCalifornia Vacation Holdings Refusal to refund my money despite promise. The reason I asked for my refund was because the package presented to me was grossly overrated. Winter Park Florida
I was contacted late the evening of October 30th by a saleperson who implied they were affiliated with Hilton Resorts. As a satisfied Hilton Grand Vacation Club Owner, I listened to the call and accepted the package for a weekend in New Orleans that was suppose to include dining credit as well as other credits so that the trip would cost next to nothing. I was told I even qualified for an additional trip to Las Vegas and Orlando that I could give away. What I didn't know was that the credits were only good at the extra locations so I was paying full price for the New Orleans trip. Despite a promise to refund my fee of $259 if I was unhappy with the package, they have refused. I called 2 days after their 30 day promise...the Thanksgiving Holiday and all.
If this was a reputable firm, why not refund the money. I haven't taken the trip. This is definitely a scam. I'm willing to lose the money over taking the trip because I am sure I will be badgered to sit through a presenation. The paperwork they sent me says, You and your spouse/traveling companion's only requirement will be to participate in a light-hearted and informative sales presentation, lasting approximately 90 minutes. I told them I would not attend a presentation and I was assured I would not have to. Again, lied to. Stay away.