Complaint Review: Best Western Carpinteria Inn

After paying room charges ($59) in full, I found from my credit card statement that BW Carpinteria Inn charged an extra $50 (i.e. $109 total) instead. After contacting the Best Western corporate office, they came back and told me the hotel accused us of having smoked in the room, therefore, Carpinteria Inn imposed this extra charge. The truth is no one in our entire extended family smoke and our kids are very sensitive to the smell of smoke. I would think if people want to smoke, they would book a Smoking room instead of specifying a Non-Smoking room ONLY. The BW corporate office made the effort to investigate the situation, however, since the Carpinteria is privately owned and insisted on their lie in order to make a few more bucks, the corporate office cannot force them to reverse the credit card charge. I intend to dispute the charge with my credit card company in addition to exposing their dishonesty in online hotel engines, BBB and FTC. If anyone has other suggestions, I'll be very appreciative!

Sandra
Colorado Springs, Colorado
U.S.A.