Best Western Gold Country Inn Best Western Grass Valley Card Charged Without Consent, Policy Abuse Grass Valley California
Stayed here multiple times. Housekeeper threw away my wallet and a hundred dollars worth of clothes on Easter. The hotel did NOTHING about this.
More recently I booked this hotel through a 3rd party website that specifically states the hotel CANNOT charge my card without me physically being in the building. Under incredibly unfortunate circumstances I was not able to make it to the hotel.
They charged my card. $187.00. I was never there. This hotel is known in grass valley to steal and leave dirty rooms. I booked this room as a LAST RESORT.
And they STOLE my MONEY. After contacting the hotel over the charges I was referred to the general manger Hamid who never responded.
My lawyer read over the policy and unfortunately for them, THEY DO owe me the money. they never had the right to charge my card without me physically being in the building with my ID.
This business is operating illegally. I suggest before listing your company to 3rd party websites you read the policies thoroughly, because in this case Best Western is in the WRONG.