BestBuy.com Best Buy Verified BestBuy.com rebate qualifying store eligibility with 1-888- BEST BUY representative before making purchase. Rebate declined by clearing house for purchase from a non qualifying store Internet
3 months later I got a could not honor rebate post card from the rebate clearing house that said Best Buy was not a qualifying vendor.I wrote an email to the rebate clearing house and called 1-888-BEST-BUY where I was told a ticket would be created and I would be contacted over email.No response from either.I took my paperwork and recording into the Best Buy location that the GPS was shipped to and the representative told me I had to deal with 1-888-BEST-BUY.I had the store call the 888 number and the representative from the 888 number told me there was no record of the call on 4/23/2010 (even though I have date, time and recorded conversation with Brittney) and I was well past the 30 day return policy so there was nothing they could do.
I thought I was protecting myself by purchasing from a Big Box website and shipping site to store but apparently online purchases do not qualify for local store customer service.
10 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
Well this shines a new light on things..
#11Consumer Comment
Sun, January 16, 2011
..if what Crystal posted if true, it pretty much sums it up. Seems the OP did not like what they read on the website regarding the offer and tried to skirt around it... and failed.
Such is life.
Crystal
Spirit Lake,Idaho,
U.S.A.
Best Buy does not participate.
#11UPDATE Employee
Sun, January 16, 2011
If you look through the terms of this offer which are still on Callaway's site, they still specifically list Best Buy and Best Buy.com as a retailer that does not participate in rebates. Here are the terms: "Not all retailers selling Callaway uPro GPS devices are participating in this Promotion. It is each participants responsibility to verify if a particular retailer is a Qualifying Location."
... "Non-Qualifying Purchases also include, among others"..." (vii) Purchases made at Best Buy locations or Best Buy websites".
Ronny g
North hollywood,California,
USA
I have some questions..
#11Consumer Comment
Sat, January 15, 2011
It seems this rebate was for "qualified store purchases"..but that it was purchased online..then it is stated you spoke to someone from "Estara Inc" who in so many words told you there is a "chance" you can get the rebate.
So if anything, shouldn't this report be lodged against Estara Inc for telling you there would be a "chance"... but you never got it? I guess anyone would be a bit upset if a "chance" does not work out in their favor?
I don't know what to suggest but perhaps if an offer clearly states "store purchase", the best bet would be to hoist yourself up off your arse and physically go to the store to qualify for the offer without doubts??
I understand that this "Brittany" verified BestBuy "ONLINE" as a qualified vendor..but the offer states "store" purchases to qualify for the rebate..all word play. If you were deceived at all..it was this Brittany. But if you did not have her permission to record her, then it is inadmissible in court and you have no recourse. Can you return the Golf GPS? Whining here won't do any good at all, to wit.
Steve
Bradenton,Florida,
U.S.A.
Dumb monkey? Yeah, OK Girlie man
#11Consumer Comment
Fri, January 14, 2011
Dumb monkey? Underestimating me will be your most serious mistake.
And, NO, I never post with aliases.
I have always used the same name, MINE, for the past 5 years posting here.
But YOU post under "Gee I Wonder". That is so gay. What does it mean? Do you wonder who your daddy is? Is fathers day the most confusing day of the year for you? Or for your illigitimate kids?
Get a life loser.
paul
United states,Alabama,
USA
Reply to gee I wonder
#11Consumer Comment
Thu, January 13, 2011
Reply to gee I wonder. Grow up because your not impressing anyone.
paul
United states,Alabama,
USA
Hey gee I wonder stop insulting people act your age besides acting like a child
#11Consumer Comment
Thu, January 13, 2011
Hey gee I wonder stop insulting people act your age. Besides acting like a child you are no better then anyone else.
Gee I Wonder
Des Moines,Iowa,
USA
Steve the monkey
#11Consumer Comment
Thu, January 13, 2011
Steve, did you create another account because you realized everyone knows you're an idiot? Well it doesn't matter, because you're idiocy is going to show no matter what username you use. See, next time why don't you post on a comment that I have actually posted on.
What a dumb monkey.
Inspector
Tobyhanna,Pennsylvania,
USA
Best buy sucks!
#11Consumer Comment
Thu, January 13, 2011
But, if I read your post correctly "Her last words to me were 'To purchase the item you will have a chance to actually fill in the paper to actually send in for the mail in rebate'"
She did not say they would give you a rebate.
Gee I Wonder
Des Moines,Iowa,
USA
Hey genius
#11Consumer Comment
Thu, January 13, 2011
I hadn't even read this complaint until I saw your comment. You are brilliant, sir. You're about as dumb as Steve.
paul
United states,Alabama,
USA
Hey gee I wonder stop acting so tough behind your key board
#11Consumer Comment
Thu, January 13, 2011
Hey gee I wonder there is, nobody that is better looKing at best buy. Quit acting like you are so much better. Best buy probally planted you here to defend them.