BestBuy Geek Squad Harrassment Reno Nevada
On January of 2009, I purchased a Toshiba Qosmio online from BestBuy. Shortly afterwords I had a problem with my hard drive. While I can't remember when in 2009 I had to go to Geek Squad, I do remember that the customer support hell that this outfit imposes on BestBuy customers has been with me each and every time that I go to Geek Squad to pay for services. The people working the counter icessantly pitch additional services that I can't afford. When told that "I can't afford that", these counter workers repeat their sales pitches until the transaction is concluded. These cosplaying buffons are worse than the panhandler by the arch. At least panhandlers have learned not to harrass pedestrians with requests for handouts.
On my last trip to Geek Squad, the counter worker would not stop trying to sell me a dtat recovery offer until after I told him three times that I had to mspen money on food and that I would have to "Let the data go" back to back. Customers should not have to beg customer support to stop pestering customers to purchase additional servicees like spoiled children begging their parents for candy at a checkout line.
Things went from bad to worse. Not only was I unable to acces my account from the public library's walk in Internet service, but the counter worker who I talked to when I showed up in person was unaware that my hard drive had died of old age. When he did find out he not only tried to get me to spend $120 on replacing it. but objected to me saying that I was going to have to pack my computer up and come back next month to buy a new hard drive. His objection? "We have a hard drive in the back room." I had to growl that I would not have the money to pay for it until next month before he stopped pestering me to buy a new hard drive on this visit.
BestBuy needs to train their counter workers three things:
1). Customers frequently cannot afford all of the repairs that are needed on personal electronics.
2). When a customer saya that they can only afford less than the full repairs possible, they don't have any more money, and it's time to stop pitching services.
3). Repeatedly pitching services to a customer who has told you that they can't afford any more services alienates the customer.