Complaint Review: Bestbuy

I purchased two Slider Sonic cell phones on Aug. 11 for $99.99 each and they were delivered on Aug. 16.

On Aug. 21, I checked their website with the thought of buying another for my niece for Christmas and saw that the price had dropped to $49.99.

I sent an email to online customer care asking for the price match guarantee and a refund of $100. I was told that I would have to call 1-888-237-8289 to request the price match. So I called them on Aug. 22 and was transfered from the first person to the comsumer relations department who transfered me to the dot com department. The filled out a case number and said someone would get back to me in 24-72 hours.

After 72 hours I'd heard nothing so I called back and was told by comsumer relations that I must go to the store for a price match - they can't do anything over the phone. So I drove to the store two towns over and was told they can't help because I bought them online and had them delivered to my house.

I called back from the store and was told again I had to go to the store. When I told them I was already at the store, they transfered me back to the dot com division who filled out another case file and told me to wait 72 hours.

Another 72 hours went by and I called back and yet another case number was filled out - this one marked high priority. 72 hours later I'd still heard nothing so called back and was again told to go to the store. When I asked for a supervisor and explained I'd already been to the store, he said all he could do was fill out another case number. I asked why no one could check with the credit department on the current case number and was told they have no way of contacting them.

So I called corporate head quarters and spoke with the corp. customer service department. He did offer a $100 Best Buy gift card, which I turned down because I have no intention of ever shopping Best Buy again - store or online. He also stated he had no access to my account and couldn't authorise a credit.

I asked for his supervisor and was told "I can transfer you to the dot com division and they can help." I told him, "No, they can't obviously or I wouldn't be talking to you people." I hung up with no resolution at all to this problem and now will have to keep calling every day until I get someone on the phone who has a clue what they are talking about.

Gail
Rye, New Hampshire
U.S.A.