Complaint Review: Better Business Bureau - BBB

I filed a complaint with BBB in Louisville, KY in reference to Humana Health Insurance; also in Louisville. Humana's response to BBB denied or did not address my issues, and misrepresented my intended resolution. I responded back to BBB as being very unsatisfied and I found out months later that BBB closed my complaint as resolved. Even at that, I had to email, phone, and then send a letter to BBB in Louisville in order to get a response on how my complaint was tallied. In the process, I found out that Humana is a contributing member to BBB. Wouldn't it be a conflict of interest for BBB to hear a complaint about a business that contributes to itself?

The following web site brings up the same issue with BBB: (link deleted - left inactive) Hence, I would suggest anyone planning to file a complaint against a business with BBB, they first check to see if the business is a contributing member to BBB.

John
Woodlawn, Kentucky
U.S.A.

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