Better Business Bureau is NOT for consumers! BBB, A consumer rip-off scam *UPDATE BBB also rip off to businesses
Submitted: 9/8/01
Modified: 9/8/01
The Better Business Bureau enjoys a reputation for being a consumer organization, a reputation that is undeserved. In reality, the BBB is funded by fees paid by member-businesses, and they protect those businesses, not consumers, and not non-member businesses. The BBB does not act on behalf of consumers, whether the business they compalain about is a member of the BBB or not. Oftentimes the consumer doesn't find this out until they have a consumer complaint and try to follow up on it. Here are some of the things we found out when we filed a complaint with the BBB:
The BBB does not necessarily make complaints publicly available. We have a letter from the BBB stating this, which they sent us after we complained that the BBB was not making OUR complaint available. In this letter, the BBB stated there were other complaints about the comapny we complained about, too, which were also unavailable to the researching public. Perhaps we could've avoided buying from a bad company if the BBB had made these complaints availabe when we were doing research, before buying...what a concept!
The BBB does not assist consumers. Again, they protect the member businesses who are buttering their bread.
If the BBB misfiles a conssumer's update letter,or a consumer fails to update every 30 days, or the BBB simply decides the complaint is something they can't do anything about, they close your file and call it "resolved." Be aware that "resolved" complaints with the BBB or any agency does not necessarily mean the customer was satisfied. This is information I got from several agencies, including the BBB and our state's attorney generals office. Consumers should never assume a "resolved" complaint, (if they can even find out if there ARE compalaints), means the problem was taken care of.
Consumers cannot rely on the BBB for company reliability reports, nor can they expect the BBB to assist them in any way. The BBB is part of the problem for consumers, because they even withhold valuable information. The Better Business Bureau is a joke, and the faster the public is made aware of it, the better.
#6573
3 Updates & Rebuttals
James
Hockley,Texas,
false complaint without proof
#4REBUTTAL Owner of company
Thu, February 28, 2002
We have had about 4 or5 complaints we have responded to all they list us as resolved or unaswered or un resolved all of these cases or one sided they will not contact me to get my record strait they are rip offs and I'll help how ever I can !! Rusty's Remodeling
The Better Business Bureau also can rip off businesses
#40
Tue, December 04, 2001
They filed the following to the above Rip-Off Report:
Their email: cschnackel@fourteen.net
Their name: CS
Their relationship to the company: Consumer Suggestion
Rebuttal:
The Better Business Bureau also can rip off businesses. Members of our family own a small business that has operated with integrity for 30 years in the same location. The BBB extorts membership fees from businesses to make it appear to consumers that they are in good standing with the BBB.
In reality, the BBB does not assist consumers, nor even always share information about bad businesses. All the BBB appears to do is collect money for nothing. I would like to see more businesses refuse to be members just for the false appearance of having a good rating.
The Better Business Bureau also can rip off businesses
#40
Tue, December 04, 2001
They filed the following to the above Rip-Off Report:
Their email: cschnackel@fourteen.net
Their name: CS
Their relationship to the company: Consumer Suggestion
Rebuttal:
The Better Business Bureau also can rip off businesses. Members of our family own a small business that has operated with integrity for 30 years in the same location. The BBB extorts membership fees from businesses to make it appear to consumers that they are in good standing with the BBB.
In reality, the BBB does not assist consumers, nor even always share information about bad businesses. All the BBB appears to do is collect money for nothing. I would like to see more businesses refuse to be members just for the false appearance of having a good rating.