Complaint Review: Better Food Market

I purchased a pack of cigarettes at Better Food Market (@ 3149 Balboa St.) with my Visa debit card. The merchant asked me to enter my pin # and then said, "Oops, I charged you $81.22 I asked him to cancel it and he said he would, but he has not as of this date. I went back to the store later and asked him to write "void" on the receipts and sign them both (in which he did). I told him I couldn't afford his $162.44 mistake and I needed to pay my rent. He swore he'd fix it, but lied.

I looked at my bank statement on 11/30/04 and saw that this merchant not only overcharged me once, but twice. The first time, he charged me $81.22 as a DEBIT sale, and the other was put through as a CREDIT CARD sale.

I spoke with the owner who said his name was "Michael". He told me he doesn't know what I'm talking about and therefore refuses to refund my money.

I filed a claim with Wells Fargo and I'm waiting to hear back from them. I hope that the receipts that he wrote "Void" on will prove that I didn't authorize those charges.

Carol
San Francisco, California
U.S.A.