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  • Report:  #1316809

Complaint Review: BetterHelp.com

Betterhelp Criminal suicide USA Internet

  • Reported By:
    Matt — London Alabama United Kingdom
  • Submitted:
    Thu, July 14, 2016
  • Updated:
    Mon, August 03, 2020

 I suffer from severe depression and what they did to me is criminal. I am unemployed signed up for one week free trial. You know the story they kept taking money because of my condition I didn't care to check my money. One day I got a fine from my bank for exceeding my overdraft. Because of this I tried to commit suicide. PLEASE STAY AWAY

1 Updates & Rebuttals


BetterHelp Support Team

Sunnyvale ,
California,
USA

We're hoping to address any concerns you have regarding BetterHelp

#2UPDATE Employee

Wed, February 22, 2017

Our team sincerely apologizes for the distress the subscription charge caused you, it sounds like the 7 day free trial was not cancelled, and therefore continued on to the specified billing plan. We would love to do anything we can to help rectify the situation. Please reach out to contact@betterhelp.com if there are any outstanding billing concerns on your account and we'll be more than happy to resolve these for you. 

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