Beverly Hills Smile - DazzleSmile! Dazzle White & Beverly Hills Smile Money Scam & Product Misinformation Aurora, Colorado
I was lead to believe by an article in the AARP magazine that you can achieve a whiter and brighter smile for less than $5.00 compared to the hundreds that the dentists charged. All I had to do was order these two 'free' samples and just pay the shipping charges. To prevent being charged any further, I would have to cancel the services within 15days. I ordered the products and believing that the charges would never appear on my card, I cancelled within the 15day period. two-weeks later, charges of $8.95, $12.95, $87.16, $79.95, and a small trasaction fee attached to each since it was against my checking account card, started appearing. I called each number and promptly informed them that I had cancelled the servies. It was then that they informed me that without my returning the products, they would continue to charge me the 'monthly fees'! OUTRAGEOUS! I returned the products, each with a tracking number to the appropriate company and have yet to receive any type of refund even though they stated they would refund me after the return of the products! I thought I knew better than to get involved with any type of scam such as this but the source I relied upon led me to believe that it had been verified by them to be real! Never again any free samples...nothing is 'FREE"!
2 Updates & Rebuttals
faashley
Tucson,Arizona,
United States of America
No Refund Even after Calls & Promise
#3Author of original report
Mon, February 01, 2010
I returned the items to the company and gave them the USPS confirmation number. They promised to refund the money within six days. It has been sixty days and I STILL HAVE NOT RECEIVED ANY REFUND OR EXPLANATION as to why each and every time I call, I am passed off to one rep after another and they all promise the same thing, in six days! A total scam with a run-around. I am investigating how to retrieve my money through the Attorney General's office in AZ or CO. This is ridiculous. I gave them their product back and their still trying to keep my MONEY!!
Bobbie Miller
Kitchener,USA
Hello
#3UPDATE Employee
Thu, November 12, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,