Complaint Review: Sears

My washer&dryer needed repairing,so I placed a call to sears for a appt. The repairman was at my home one week later,for a total of 25 min.My washer needed a small part that cost $9.18.My dryer needed a heating element at$40.13.The total of parts were $49.31.My total bill including parts&labor were $197.37.I had to pay $148.06 in labor for 25 min. of work.The repairman never told me how much the work would be before he made the repairs,Sears policy is to talk over the bill before the work is done.He never did this! I have called Sears but they think that was a fair price.I don't.So before you call Sears for repair work,call a small busisness.I'm sure you won't pay as much as I did!