Bidz.com damaged goods and I have to pay shipping , customer service dodges answering questions, quality not as pictured on bid screen Culver City California
I recieved my order and tried to report damaged goods per their links...returns, email, contact us. Finally I used the live link and explained my problem. She avoided answering all my questions directly, instead used vague answers.
When I asked why I had to pay for original shipping and return shipping for damaged goods, she wouldn't answer. My watch was missing a stone and my ring has a major visible flaw. Non of which appeared or was stated on the auction site.
I had ordered a ring a few days ago. The quality didn't compare to the pictures or the statement. Two orders and nothing was as it was presented. By the time I pay for shipping again, it will exceed the cost of two of the items...what a farse.
Patty
Marion, Ohio
U.S.A.
4 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Returning Damaged Items
#5UPDATE Employee
Tue, February 26, 2008
Thank you for your inquiry. We would like to take the time and apologize for any inconvenience we may have caused you. It is very unfortunate that you have received a damaged good and that you are not satisfied with the item.If you would like to contact me directly for better assistance you can reach me at carenas@bidz.com or at 800.444.8124 ext. 418. I will be more that glad to further assist you with this matter.
Customer Service Team
Culver City,California,
U.S.A.
Returning Damaged Items
#5UPDATE Employee
Tue, February 26, 2008
Thank you for your inquiry. We would like to take the time and apologize for any inconvenience we may have caused you. It is very unfortunate that you have received a damaged good and that you are not satisfied with the item.If you would like to contact me directly for better assistance you can reach me at carenas@bidz.com or at 800.444.8124 ext. 418. I will be more that glad to further assist you with this matter.
Customer Service Team
Culver City,California,
U.S.A.
Returning Damaged Items
#5UPDATE Employee
Tue, February 26, 2008
Thank you for your inquiry. We would like to take the time and apologize for any inconvenience we may have caused you. It is very unfortunate that you have received a damaged good and that you are not satisfied with the item.If you would like to contact me directly for better assistance you can reach me at carenas@bidz.com or at 800.444.8124 ext. 418. I will be more that glad to further assist you with this matter.
Customer Service Team
Culver City,California,
U.S.A.
Returning Damaged Items
#5UPDATE Employee
Tue, February 26, 2008
Thank you for your inquiry. We would like to take the time and apologize for any inconvenience we may have caused you. It is very unfortunate that you have received a damaged good and that you are not satisfied with the item.If you would like to contact me directly for better assistance you can reach me at carenas@bidz.com or at 800.444.8124 ext. 418. I will be more that glad to further assist you with this matter.