Bidz.com ripoff, terrible quality, broken diamond, setting offline Culver City California
My Fiancee proposed with a ring he, in good faith, purchased from Bidz.com. That was the beginning of our nightmare. I noticed a stone loose and also that the setting was askew and offline. I took it to a jeweller who confirmed the setting was off but that the stone was broken, not loose as I had thought originally. He has quoted $900 to repair and replace.
We contacted bidz to advise this and were told we were outside their return policy, eventually we were given a return number. Sadly I have fallen in love with my ring and what it should represent which is my partners love and comittment to me and dont want to be without it, let alone return it. Bidz will not give a replacement, nor will they repair the ring. I believe they should give a full refund so I may get my ring repaired. My partner is gutted at what has happened and feels so low, thinking he had given me a "crappy ring". This will be our memory for a while to come of what should be a wonderful occasion.
Upon browsing the internet I have noted many many more people that have had terrible dealings with bidz. I feel this company should be closed down. They advertise perfect and wonderful jewellery, only to be sending out what I feel is shabby and sub-standard.
As you can imagine this whole situation is awfully upsetting to me and I will make it my job to ensure this company is pulled up for its wrongdoings.
Sarah
melbourne, victoria
Australia
3 Updates & Rebuttals
Felicia
Culver City,California,
U.S.A.
Your cooperation is needed
#4UPDATE Employee
Thu, June 22, 2006
Providing listing numbers or invoice numbers on this site will not provide any more information than what is already seen here (name, city, state). This information is imperative to solve the problems we, as do all successful businesses, admittedly encountered. We are not here to hide any issues and would hope this evident by our willingness to face these complaints head-on.
Unidentifying customer details provided here would allow our company to research the problem and contact the customer personally. Here, we must give vague answers to complaints with which we do not have all the details.
My email, for the record, is feliciam@bidz.com and any concerns may be addressed before they escalate to this point. Please be prepared to provide all requested information pertaining to your account.
Sarah
melbourne, victoria,Australia,
Australia
What a load of crap
#4Author of original report
Fri, June 16, 2006
Firstly Felicia, isnt it funny how the customer service was not willing to offer a refund, after several emails all with the same generic response:
Dear Customer,
Plese not that we do not replaice or repaire an item.
Thank you for contacting Bidz.com. We regret to inform you that all return requests must be received within 15 days of the item's receipt. We are aware of your extenuating circumstances, however we can not process your return as it contradicts our policy. In future please submit all return requests within the specified time frame.
I have had this email as a response to every single email I have sent. It does not prove your theory that you have the "interest of the customer in mind". It has taken an email to your Investor Relations to receive any kind of personalised service, which has resulted in your poor excuse to cover the company's butt.
My point is that this ring should not have left your premises. You advertise "exquisite" rings, tell me what is exquisite about a ring that has a broken diamond and the setting is askew. The company is more than happy to send out substandard quality jewellery. This is the same complaint across the board as far as complaints I have read are concerned. The quality is terrible, broken items, watches that do not work, bent earrings, the list goes on and is endless. The people that are happy with their purchases are just as fraudulent and are onselling the products for profit. Of course they are not complaining, they are making money just like yourselves. You may be a legitimite business but your products suck.
Your reference to returning the ring for a refund and selecting another ring in an auction is laughable. This ring was given to me as an ENGAGEMENT ring, hello.... it is not a general every day piece of jewellery we are talking about here. This is supposed to be a happy and wonderful time which is very promptly being ruined by your company and its lack of integrity and absolute lack of compassion. You do not realise how you are tearing at the emotions of myself and other people who have fallen victim to your scandelous ways.
I will not be posting my account details on this public forum, do you think I am crazy. If you post your personal email address I would be happy to respond.
I will however continue to make my story known until such time the company compensates my fiance for the cost of repair of my ENGAGEMENT ring.
Felicia
Culver City,California,
U.S.A.
Please review the return policy thoroughly
#4UPDATE Employee
Fri, June 16, 2006
We hope to provide a response to this report so that our customers will understand that Bidz.com is a legitimate business with the interest of the customer and the company in mind.
Unfortunately, the information provided by the Rip Off Report is not sufficient to pinpoint the user's account nor the details of the issue at hand, but suggestions can be made to ensure customers, present and future, are never made to feel 'victimized' by Bidz.com. To receive a specified rebuttal, please include listing/invoice numbers in any future complaints.
In our Terms and Conditions, it is made perfectly clear that any defective items can be returned for a full refund. If the item is damaged, we would not hesitate to refund the item so that the customer would receive the full amount for what was paid. With this refund, the customer could find another ring to their liking and may even win it at a lesser price.
We are always willing to work with our customers with very important matters such as this. We recommend she contact our customer service department and express her disappointment as she did here. Our reps do adhere to policy and this is most likely the response she received to her inquiries, however we are not opposed to hearing our customer's important concerns. My hope is that a response will be posted here with information that I can use to reference her account so that I may contact her directly. (invoice #, listing#)
I can assure the customer that Bidz.com customers are extremely satisfied and the posts here and elsewhere are less than a fraction of our customer base. We sincerely regret this particular issue has transpired in such a way.