bidz ripoff. I bid on a gold watch for my Mother for Christmas. The watch arrived not running and the clasp does not want to open and close properly. Now I do not have time to send it back and get another one in time for Christmas. I reported the problem and Bidz sent me an email stating that all their merchandise was as described and I can send it back for a refund. Culver City California
I wanted to get my Mother a gold watch for Christmas. I kept bidding on Bidz.com until I won one. According to the advertisment it was 10k gold, brand new and valued at over $1,400.00. When the watch arrived it was not running and the clasp did not want to open or close properly.
I contacted Bidz.com and that emailed me stating that their merchandise is as described and I can send it back for a refund. I wanted the watch for my Mothers Christmas gift, now there is no time, and I can not use their refund to shop even if I send it right back. They say it takes 2-4 weeks for refunds. What kind of company is this? I am going to contact my credit card company and let them deal with Bidz. I will never do business with them again.
Brenda
Niles, Michigan
U.S.A.
2 Updates & Rebuttals
Stile
Phoenix,Arizona,
U.S.A.
Check the return policy first
#3Consumer Suggestion
Tue, December 20, 2005
I've used Bidz.com a number of times. Never had any real trouble. But a tip for anyone who makes a purchase online: Always read the return policy before you commit to a purchase. Since you're bidding online this means you are most likely using a credit/check card to make your payment. Card issuers are bound by the merchant's return policy (even if that policy is "no refunds") and their dispute process will not protect you if you don't abide by it.
2-4 weeks, while long, is actually within the time frame a merchant is allowed to process a refund, at least per Visa regulations. If you are promised a refund and it is not received within 30 days, then you can file a claim with your bank for recovery. When all is said and done, I'd say you're fortunate that there isn't a restocking fee, or some other fee that will subtract from the value of the refund.
Return the item, and explain what happened to Mom and tell her that she'll get a belated gift before President's day.
Dan
Somewhere,Massachusetts,
U.S.A.
How is this a ripoff?
#3Consumer Comment
Tue, December 20, 2005
Receiving a defective piece of merchandise can be very frustrating. However, the company did say you could send it back and get your money back. The 2 - 4 weeks is bad, but thats the chance you take buying online.
I would consider a ripoff if the company stuck you with the merchandise. They want to make it right, so can you tell me how exactly you are out money?
just to be clear, I have no affiliation with that company.