Complaint Review: Big Boys Moving and Storage

They hit my car and drove off.

I spoke with Amanda at the moving company to schedule a move on 10/8/2016 for a few items that I needed help.  The drivers showed up to my surprise with a Uhaul truck, I was under the impression they had their own supplies based on the website images and video where they say “with our trucks all over Tampa Bay”.   The Florida Manager, Frank, arrived with them and introduced himself and provided a card in case I needed anything.  After being quoted $337 to move I was expecting better. 

The movers had everything done within the two hours.  When I was paying I was asked for a cash tip and to give a positive review on Google.  I thought it was rude to ask for a cash tip but I wasn’t able to accommodate and put it on my card.  They thanked me, gave me the receipt and I went inside.  When I went back out to get items from my car I noticed a dent in the driver door.  The movers had hit it while leaving and didn’t say anything.  I am unable to open the door, it is completely pushed in.  I attempted to call Frank at 757-513-7739 but it went straight to voicemail.  I called the office and spoke with Brian who informed me he couldn’t do anything and was the only one in the office.  He explained that he would attempt to get ahold of Frank and to email him the pictures of the car to sales@bigboymoving.com (which I did at 12:35pm).   I finally spoke with Frank who instructed me to take the car to a shop, let me know what the price is going to be so he could put it on his credit card and take it out of the boys check.  I told him I did not feel comfortable with that and was already on the phone with our insurance and the police.    We spoke with the Uhauls claims department at 800-528-7134.   I spoke with Frank again to let him know what we were doing and requested a refund of at least my tip which was $50.00.  We were not able to complete anything until Monday.  On Tuesday we finally connected with the Uhaul claims department who explained the procedure. 

I expected a call from Big Boys Moving Company but they did not call.  I called on Tuesday to find out the status of the issue and what the company was going to do.  I spoke Amanda who stated I would need to speak with Susan Anderson.  I requested to have her call me but I didn’t hear anything, so I called back.  I spoke with Susan who was under the impression that everything was cleared up Saturday.  I stated that it was not and I was not happy that I would be out of a car for an extended period of time due to the insurance policy procedure and requested a full refund of $337 for the inconvenience and lack of customer service.  I also found out that I would have to pay out of pocket for the repairs until the insurance sent a check back.  Susan was more concerned with the car being out of commission for an extended period of time than the fact their movers hit my car.  She spoke in circles.  We ended our conversation and I received an email stating that they would have more information for me the next day.

I ended up calling back on Wednesday 10/12/2016 because I had not heard for them and the Uhaul claims department called and informed us that Frank was denying any involvement.  After speaking with Susan and Frank I found out that because my partner and I do not share the same last name there was some confusion.  I requested for Frank to call the Uhaul claims department to clear up the matter. I requested a full refund again and she said that she was not able to approve it, and I requested to speak with someone who could.  Susan explained that the owners of the company pay her to talk to people so they do not have to.  I informed her that I was doing research on the company and found many complaints and that I would really like to speak with someone about my experience.  She stated that anyone can go online and write a report and that she was having a bad time on the phone with me she should go online and write bad comments about me.  I decided that was the last straw and said I would be contacting someone else to help me through the process.

I still do not know the status of the insurance on the car, and who is paying for it.