Big C Jewelry & Loan Jewelry, Pawn Shops, Watches Big C Jewelry Manager/Assistant are Unprofessional customer service, poor communication of repair processes, and Resolution Specialist need to be retrained as well. Inglewood California
I took my Diamond ring/one carate and a wedding band/ 1/2 carate into Kay Jewelers on 5/10/2013 for estimate only.
I was told it would take 2-3 days on the reciept it gave dates of two weeks. Each time I spoke with some to the store (X3) I was given a different processes for estimate and repairs.
After multiply calls/ trips to the store the Manager Cory Mendelsohn stated the estimate/repair processes takes forty days.
When I decided to contact Corporate office and they gave a different repair process as well. After multiply calls the Resolution Specialist stated repair would be free, still would need forty days.
I was finally called on 7/12/2013 to say diamond ring was repaired, not the wedding band. It would only take a week to repair, and there is a charge for the diamond repairs.
Saturday afternoon 7/13/2013, I went to the store to pick up my rings. I was told my diamond was there but my band was sent out that day for repair and it would be back in two weeks.
I had to celebrated my anniversary without my rings.
I pray no one has to got thru anything like this.
Why is customer service a invisible skill?