Complaint Review: Big Fish

(Condensed version):

was playing, hit some good pots. Was up approximately 2,000,000 chips. Suddenly all my chips but 32,000 were gone. Poof. No reason. Waited to see if it was a glitch. Nope. Contacted them, received an email response stating that "Your email has not been read. But here's some common mistakes you players make. 

i politely respond, that thank you for the info, but that none of these applied to my situation. A few days later another email saying, again, no one has actually read your email, another copy of "here's some common mistakes you players make". But here's 100,000 chips. This is now resolved. 

Uhhh... Really?

A) It's not being read by a human

B) 100,000 is not close to 2,000,000 and most ironically

C) I never even received the 100,000 chips

Then I receive a "customer satisfaction survey" regarding my encounter with their customer service department.

I politely wrote out my encounter with their department. I added that no one wants to risk spending real world cash on a game that loses game currency and does nothing to remedy it. Pretty disappointing.